Learning Experience Designer

Learning Experience Designer (Remote within Canada) 

Reporting to the Vice President of Product Management, the key focus of the Learning Experience Designer is to ensure that Multiview provides quality enablement for clients and internal users based on best practices. The successful candidate will collaborate with various teams to develop and execute plans to initially train and then support the continued proficiency of users of our software. This will include developing individualized and group training plans to meet established business requirements. 

WHAT WE ARE LOOKING FOR: 

The Learning Experience Designer will be a professional with impeccable attention to detail. The successful candidate is an excellent communicator with a positive attitude who can maintain positive relationships in a fast-paced, growing technology company. 

At Multiview, we have a passion for driving client success through working smartly and together as a team. We want every employee to have the desire to be a contributing member of our culture where the genuine care of people and believing in better is our compass.  If this sounds like you, read on! 

This role is suited to an individual who has supported teams with the design and delivery of customized training plans.  Your ability to apply adult learning principles and best practices to our business and our clients’ specific use cases and requirements will make you an ideal candidate.  

WHAT YOU WILL DO:  

• Assume the role of enablement leader across all areas of the organization. It is the Learning Experience Designer’s mandate to plan, review, and improve all client enablement content, delivery methods, and strategies, regardless of who in the organization is creating or delivering enablement content. 

• Understand our users and products to determine user enablement needs 

• Ensure all clients/users are enabled to use our products effectively and efficiently. The Learning Experience Designer owns this activity 

• Determine best enablement methods for both new and existing users based on adult learning principles and best practices as applied to our users 

• Design, prepare, and plan documentation and training strategies to drive better client adoption and outcomes. These include, but aren’t limited to: webinars, virtual training, on-site training, in-person classes, conferences, etc. 

• Determine content and resource requirements for enabling new and existing users 

• Identify gaps in existing content 

• Maintain up-to-date content 

• Create project plans and monitor progress toward delivering content 

• Own delivery platforms (Learning platform (Learn Upon) and Knowledge Base, others TBD) 

• Ensure consistency and cohesiveness of all enablement content 

• Promote and encourage the adoption of established resources to support continual client learning 

• As a secondary focus, facilitate product training for internal users 

• Determine and report against success metrics  

• Improve courses and content as necessary based on success metrics and feedback and recommendations 

KEY RELATIONSHIPS: 

• VP, Product Management 

• Client Success team members 

• Documentation Specialists 

• Product Managers 

Work Environment: 

• Work independently with minimal supervision. 

• Extensive collaboration with other departments. 

• Remote work option. 

COMPETENCIES PORTFOLIO: 

• Technical Skills – Professional experience using training software in an ERP setting, for example, content authoring tools, Learning Management Systems, video production tools, and instructor-led formats. The incumbent must be comfortable explaining and teaching technical terms and concepts to others.   

• Problem-solving – Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to develop solutions are required. 

• Initiative – Seeks, accepts, and completes new tasks using own initiative; works independently with little supervision. 

• Communication– The ideal candidate will be a skilled written and verbal communicator and can address different audiences using appropriate language to communicate their meaning clearly and efficiently, including on challenging topics. 

• Interpersonal Skills – Ability to effectively coach, train, communicate and work with colleagues. 

• Organization – Ability to handle multiple deliverables simultaneously to meet deadlines and prioritize tasks to ensure clients have access to all available resources. 

• Teamwork – works with multiple teams cross-functionally and must know how to effectively address the needs of each team while always keeping the clients’ outcomes as the primary objective. 

YOU ARE SOMEONE WHO HAS:  

• Post-secondary education in a relevant field of study (preferred). 

• Previous client-facing training experience, preferably in the software industry. 

• Self-motivation and enthusiasm, with strong interpersonal skills. 

• Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users. 

• Strong understanding of adult learning concepts/theories, training development techniques, and best practices. 

• Knowledge in accreditation-based training and implementation would be considered a strong asset. 

• Experience working and managing a learning management system would be considered an asset. 

• Strong software & technology aptitude and literacy, preferably with ERP software. 

• Excellent presentation skills. 

• Experience working on a multi resource project team balancing milestones and objectives efficiently. 

• Ability to thrive in a high paced, complex team environment. 

• Proficiency with Microsoft Office suite of products and teleconferencing solutions (i.e. Zoom, WebEx, etc.) 

WHAT WE WOULD LOVE TO SEE 

• 3+ year experience in Software as a Service company is considered an asset. 

• United States healthcare experience is considered an asset. 

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying.  We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply. 

ABOUT US: 

Multiview builds powerful, easy-to-use financial applications for clients across North America.   As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End™. 

We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger.   Our people-first culture is our biggest advantage, and we are excited to share that commitment with you! 

WHY JOIN MULTIVIEW? 

At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead.  We do this by taking care of our employees first. 

 We strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering: 

• Competitive Compensation with benefits 

• 4 weeks’ vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days. 
• The company paid competitive Benefits including Extended Health, Dental, Vision and more. 
• Health and Wellness Perks 

• Continuous growth opportunities, professional development training support and leadership development 

APPLICATION INSTRUCTIONS: 

Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting. 

We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.   

Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs. 

ACCESSIBILITY & DIVERSITY: 

Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply. 

Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.