Learning & Development Analyst

Position Summary
Chewy is seeking a highly organized and analytical Learning & Development Analyst to join our Talent Development team. In this role, you will drive the operational excellence of learning programs by leading Chewy U reporting and evaluation efforts, ensuring efficient content lifecycle management, and implementing scalable systems and standards. You will partner cross-functionally with instructional designers, program managers, business leaders, and technology customers to ensure Chewy Team Members have access to meaningful, impactful learning experiences-supported by data-informed decisions and consistent content governance.
Key Responsibilities
Measurement & Analytics

• Create and maintain Tableau dashboards and reports to visualize learning performance, adoption, and engagement metrics.
• Pull and deliver recurring and ad-hoc learning reports for customers, ensuring accuracy, clarity, and alignment with business goals; support requests with data explanations and tailored visualizations as needed.
• Analyze learner feedback, assessment data, and program outcomes to identify trends, insights, and continuous improvement opportunities.
• Create standardized templates and processes for data collection, analysis, and reporting across learning initiatives.
• Partner with customers to inform decision-making using data storytelling and actionable insights.

Content Management & Governance

• Manage the end-to-end lifecycle of learning content across Chewy's learning ecosystem.
• Ensure all learning content is up to date, accurate, and aligned with organizational goals through regular audits and review cycles.
• Oversee record retention practices and maintain robust metadata strategies to ensure content discoverability, compliance, and version control, enabling AI readiness.
• Govern system-wide content usage and contribute to the development of standards, naming conventions, and taxonomy for learning tools.

Learning Management System

• Support day-to-day administration of the LMS, including user enrollment, content assignment, and course completions.
• Run and distribute standard LMS reports to track learner progress, completions, and overdue assignments.
• Assist with uploading and testing eLearning modules, assessments, and learning paths.
• Maintain course metadata, tags, and catalog structure to ensure consistency and searchability.
• Audit content performance and coordinate with customers on periodic reviews and updates.
• Respond to basic learner and partner support requests related to course access or LMS functionality.

Qualifications

• Bachelor's degree in Learning & Development, Data Analytics, Educational Technology, Technology, or a related field; or equivalent practical experience.
• 3+ years of experience in L&D operations, instructional design, or analytics roles, preferably in a fast-paced corporate environment.
• Proficiency with Tableau Desktop, or data visualization tools for building interactive dashboards and visual reports.
• Experience writing and optimizing SQL queries to extract, manipulate, and analyze data from learning systems or enterprise databases.
• Strong skills in analyzing quantitative and qualitative data to derive actionable insights.
• Experience with Learning Management Systems (LMS), Learning Experience Platforms (LXP), and content governance best practices.
• Exceptional attention to detail, organization, and ability to manage multiple projects and timelines.
• Effective communicator, collaborator, and self-starter.

Preferred Qualifications

• Familiarity with tools such as Learning Management Systems, Content Management Systems, or similar platforms.
• Experience with metadata management and enterprise taxonomy design.
• Understanding of adult learning principles and learning evaluation models (e.g. LTEM, Kirkpatrick, Phillips ROI).

Why Chewy?
At Chewy, we're building a culture of learning and growth. As a Learning Operations Analyst, you'll play a pivotal role in shaping the way our Team Members learn, develop, and thrive. Join us to help scale meaningful learning experiences across the organization-backed by thoughtful design and measurable results.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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