Learning and Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

The Learning & Development Manager will have a unique role in the pre-opening of the Naples Beach Club, a Four Seasons Resort. While the responsibility of delivering workplace learning, service improvement programs, and initiatives to best achieve long-term business success will be a key focus, the Learning & Development Manager during the pre-opening will act as project manager to ensure that all pre-opening training needs are met and achieved. 

What you will do:

-Be a part of the pre-opening team! 

-Responsible for all pre-opening training needs and achievement of pre-opening training milestones. 

- Act as the liaison with third party vendors and property champions on systems training and execution. 

-Organize training schedules for all property departments. 

-Work with the department leads to ensure that training materials and resources are up-to-date and reflective of local operations. 

-Coordinate all internally and externally facilitated trainings for departments. 

-Support the welcome of each new leader with facilitation and information necessary to ensure a successful onboarding experience.

-Create, manage, and host Management Training.

-Manage the pre-opening training budget and meet deadlines to open the property on time.

-Partner with Regional and Global stakeholders for a successful opening.

-Identify and implement learning and performance improvement strategies that support the hotel’s strategic direction. 

-Manage and facilitate the onboarding process for new employees, including Embark for all new employees and the New Leader Orientation (NLO) program for new managers to Naples Beach Club, a Four Seasons Resort. -Ensure new employees are given the knowledge and skills to successfully complete their 90-day probationary period. 

-Coordinate and facilitate all other core programs including but not limited to Service Foundations, Introduction to Leadership Behaviors, GROW, FS Leader, and annual compliance requirements. 

-Responsible for an indirect reporting relationship with the Certified Departmental Trainers and Managers in Training (MIT), ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement. Assists in the training of new Designated Trainers and MITs when required. 

-Manage an effective Standards Training program by driving and participating in Standards achievement through testing, training, campaigns, and initiatives. Also ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires. 

-Partner with hotel management teams to determine performance gaps through analysis of Glitch Reports, Qualtrics, LQA and Forbes audits, and develops a plan to improve and meet/exceed expectations. 

-Plans and executes property-wide change initiatives, including service initiatives, and other large-scale projects related to growth and learning. 

-Manage an effective Learning Budget while working closely with Department Heads to ensure their training needs are included in the annual budget. Responsible for the Learning Budget annually.

-Create and produce an annual Learning Needs Analysis that will help to design solutions for the property’s learning needs and evaluate the effect of training programs and initiatives by measuring results. 

-Coordinate and organize programs facilitated by internal and external trainers.

-Market the learning function’s programs, initiatives, and online learning.

-Regularly benchmark the learning function with Learning Success Levels.

-Prepare and produce training calendars for the entire property while focusing on both immediate needs and long-term development.

-Communicate the effects of the learning function through bulletin boards and Planning Committee meetings.

-Assist managers and employees with their development through creating effective development plans, ensuring contents are focused on experience-based learning.

-Be able to respond professionally to all People & Culture employee inquiries.

-Be able to assist with day-to-day tasks in the People & Culture Division. 

-Promote a continuous learning culture. 

-Occasional travel for trainings, events, and/or conferences. 

-Hours required during the pre-opening must be flexible. Scheduled days of work may vary based on operational need of the resort. 

What you will bring:

-Four (4) year college/university degree (or equivalent experience in similar role).

-Two to three years managerial experience in related position with Four Seasons or other luxury hospitality organization. 

-Experience in luxury hotel operations. 

-Expert level in Excel, to include the use of formulas (Ex - tracking) is a must. 

-Highly organized with great attention to detail. 

-Extremely strong intrapersonal skills. 

-Self-directed with fantastic time management skills. 

-A flexible, out of the box thinker. 

-Reading, writing and oral proficiency in English.

-Experience in adult education and adult learning concepts. 

-Experience in managing diverse cultures. 

-Understanding of People & Culture (HR) systems and how they integrate, such as recruitment, selection, compensation, performance management.

-Understanding of basic budgeting, accounting and financial management.

-Working knowledge of Needs Assessment methodologies and learning needs identification.

-Effective communication and influencing strategies.

-Effective project planning, including understanding of tools and processes that assist in planning.

What we are offering you:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf