Lead UX Researcher

About Us

At Hungryroot, we understand that food is deeply personal—it fuels our bodies and minds, impacting how we feel and function every day. Yet, the current food system makes it difficult to make healthy, enjoyable choices. With busy lifestyles and traditional grocery experiences that leave us overwhelmed, many struggle to find balance. Hungryroot is changing that through a seamless digital experience designed to make healthy eating effortless.

Our cutting-edge AI technology, SmartCart™, powers a personalized meal planning and grocery shopping experience that is tailored to each customer’s unique preferences, dietary needs, budget, and goals. By recommending the right groceries and recipes, SmartCart™ saves hours of meal prep and shopping time, reduces stress, and ensures that customers always have fresh, nutritious options on hand. With an intuitive, easy-to-use digital platform, we bring variety and convenience to the forefront, helping customers discover new foods they love, while minimizing waste and saving money. At Hungryroot, we’re building the most consumer-centric food and wellness company to ever exist, empowering people to eat healthier, feel better, and make food choices that truly support their well-being. 

We are a distributed team built on top talent from over 28 states across the U.S. While we have a headquarters in New York City, we support employees working from wherever they are based. We believe in fostering team connection and collaboration across all of our employees' locations. Expect to attend regular team building events and an annual company retreat. Expect to be treated like an owner who cares about our common goal, not someone who has to clock in and out of work.

About the role

We’re looking for a Lead UX Researcher to join our team. You will be a key member of our product team, responsible for leading research efforts to deeply understand and advocate for the customer. Your expertise will guide the team in making data-driven decisions that enhance the user experience. You will have an opportunity to influence design, product strategy, and business goals by translating research findings into actionable recommendations. 

This is a high impact role where you will be able to work closely with cross-functional teams, including product managers, designers, marketing, and analysts to understand our customers and proactively integrate research insights into product development.

Responsibilities

• Define and drive the UX research strategy and align it with our business and product goals
• Plan and conduct qualitative and quantitative research to understand user behaviors, needs, and motivations.
• Ability to define research questions and scope and identify the appropriate methods to execute studies.
• Synthesize research findings into clear, compelling narratives that inform product and business decisions.
• Establish best practices and frameworks for UX research
• Advocate for a user-centered approach , ensuring user insights help shape the product roadmap.
• Develop scalable research methodologies that balance speed with depth, ensuring insights drive continuous development.
• Effectively communicate findings to stakeholders, influencing decisions with recommendations backed by data.
• Analyze themes from customer feedback channels, such as social and customer care and integrate those into the product roadmap
• Lead benchmarking studies to track changes in the UX, satisfaction, or behavior over time to help the team measure the impact of product improvements and inform focus areas

Qualifications

• 6-10 years of experience in a UX Research role 
• Expertise in qualitative and quantitative research methodologies, including usability testing, interviews, surveys, behavioral analytics
• Proven track record of leading impactful research initiatives that drove product strategy
• Proficient with research tools such as UserTesting, Alchemy, Fullstory, Figma, or Heap
• Experience using BI tools (e.g., Looker) to look up user behavior and identify relevant user segments. 
• Effective communication and storytelling skills with the ability to present insights in a compelling and actionable way to cross-functional teams, stakeholders, and leaders
• Ability to advocate for user needs and while balancing business priorities
• Strong stakeholder management and ability to drive buy-in for research-driven decisions
• Strong collaboration skills with experience working closely with product managers, designers, and engineers
• Ability to synthesize and analyze data to generate clear, actionable insights
• Experience designing and executing research studies of various scales and at various stages of the product lifecycle.
• Expertise in both generative and evaluative research
• Strong data interpretation skills

Nice to haves

• Familiarity with product analytic tools
• Knowledge of customer retention metrics
• Experience building a UX Research function
• Experience conducting research for a B2C product, particularly in e-commerce or subscription industries 
• Background in fast-paced, high-growth environments where research rigor is balanced with speed
• Experience using AI tools for research to accelerate workflow

Perks & Benefits

• Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
• Equity 
• Unlimited vacation policy
• Universal paid parental leave
• Monthly Hungryroot credit for delicious, healthy groceries
• Comprehensive health, vision, dental, and life insurance
• Wellbeing benefits including One Medical, Spring Health, LiveHealth, Rightway care concierge, and more
• 401k with Match
• A work from home stipend to support your initial home-office setup

Expected Pay Range:
$160,000 - $180,000

#LI-REMOTE

The employer will not sponsor applicants for work visas.

Our mission to help make healthy eating easy, accessible, and joyful is better served by a diverse workplace. We are a proud Equal Opportunity Employer committed to building an inclusive workplace. We have zero-tolerance for harassment or discrimination. We do not discriminate on the basis of any protected class.