Lead Technology Business Systems Consultant

About this role:
Wells Fargo is seeking a Lead Technology Business Systems Consultant in Cybersecurity supporting the Platform Organization. Learn more about career areas and business divisions at wellsfargojobs.com
The individual will be part of a team of professionals aligned locally across the end-to-end service management organization. They will also work closely with their peers to ensure adherence to Service Management Cybersecurity policies and procedures.
This individual must work well with an on demand rapid-paced environment in addition to senior incident, change, problem management skills with the ability to communicate effectively to all levels of the organization, including the Cybersecurity Senior Leadership team.
In this role, you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of Service Management experience

Desired Qualifications:

• Prior experience and track record working on large scale, operationally intense operational transformation initiatives across a wide range of functions, including operations and technology
• Prior experience designing and operationalizing ITIL methodologies and reporting analytics with special attention to detail
• ServiceNow detail knowledge, ITIL, ServiceDesk principles
• Experience building dashboards in tools like Sharepoint or PowerBI
• Strong understanding of agile and product management
• Strong understanding of ServiceNow
• Excellent written and oral communication skills with ability to clearly communicate results
• Develops an independent point of view and can lead through problem solving
• A BS/BA degree or higher preferred
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, SharePoint, & Teams, and other productivity. applications)

Locations:

• 1525 W WT Harris Blvd. - Charlotte, NC 28262
• 1100 Corporate Center Dr Lot B - Raleigh, NC 27607
• 2600 S Price Road - Chandler, AZ 85286

Posting Statements:

• Job posting may come down early due to volume of applicants.
• Required location(s) listed above. Relocation assistance is not available for this position
• Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long - term incentive awards.
• This position is not eligible for visa sponsorship

Posting End Date:
14 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.