Lead Systems Operations Engineer

About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer to support the Fraud Platform team, part of Fraud and Claims Management for Technology for the Chief Operating Office (TCOO). This role will support Fraud AI/ML platform for layered vendor production installation, Support and delivery, cloud transformation and production support of critical applications.
In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Drive solutions to Automate tasks
• Review and analyze solutions for cloud security, OCP, Kubernetes
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long term plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Analyzes performance statistics and determines hardware and communication tools needed to support projected transaction volumes, response time and system availability targets.
• Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan. Assigns project tasks and provides direction and guidance to less experienced staff.

Required Qualifications:

• 5+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Cloud experience
• 5+ years of Perl or Shell experience
• 5+ Years of Tomcat and Apache Administration experience
• 5+ Years of Agile experience
• 5+ Years of Unix Administration experience

Desired Qualifications:

• Knowledge and understanding of technology middleware: performance tuning and analyze bottlenecks
• Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
• Knowledge and understanding of technology production support: highly available critical application
• Knowledge and understanding of technology support: logically analyzing, diagnosing, and solving technology problems (network, application, or field hardware)
• Knowledge and understanding of technology server: file encryption technology, encryption key management and information security policies
• Deep understanding of java applications including how to read a thread dump and use of java flight recorder
• Ability to quickly script for new alarms and execute according to company approved alerting tools

Job Expectations:

• Support will involve production support, software upgrades, application installations etc. This individual will also be part of the 24x7 on-call/pager support.

Posting End Date:
1 Sep 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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