Lead Staff Travel Coordinator

Pay Range:

Pay Range:$26.06 - $36.08 Assists the Director Travel and Referral Care Program with coordinating the daily operations and functions of current contractor for third-party travel management (TPTM), and high-touch, concierge-level staff travel (example, Board of Directors travel planning, etc.) Manages customer relations and responds to inquiries from internal and external customers as required. Assists the Director with review and research of travel related, vendor pricing, and contract terms. Trains and on-boards new users on TPTM system. Is responsible for management and effectiveness of the Staff Travel programs. Supervises, trains, and evaluates staff travel coordinator(s) for onboarding, performance, and improvements as needed.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Provides oversight and supervision for designated staff travel coordinator(s).  Hires, trains, and provides formal and informal performance feedback to employees designed as direct reports.  Schedules work and approves time off and tracks attendance for direct reports.
• Serves as the main contact and liaison between the TPTM vendor, and other travel and hospitality vendors, and SEARHC. Ensures optimal implementation of all TPTM and internal SEARHC staff travel programs.
• Fully understands and can perform the role of staff travel coordinator during busy times and/or when staff travel coordinator is unavailable.
• Ensures that the TPTM system users have appropriate access, have set up profiles, and are receiving training on the TPTM system.
• Works collaboratively with SEARHC finance division to ensure all TPTM billings and reports are flowing through to the GL as planned, including the reconciliation of SEARHC Travel P-Cards.  Prepares monthly expense reclass documents for Accounting, activity reports for the Director and the SEARHC CFO, and other reports as needed.
• Provides assistance and general customer service for SEARHC travelers as necessary.
• Creates programs and oversight to ensure accurate retention and management of staff travel records.
• Researches and collaborates with the TPTM on the most cost-effective travel arrangements using internet and/or other computer resources in accordance with SEARHC policies and procedures

Other Functions

• Other duties as assigned

Supervisory Responsibilities

• This position does require supervisory responsibilities.

Education, Certifications, and Licenses Required

• High School diploma or GED – required
• Additional education – preferred
• Certification in travel management from a national organization that advances professional development of travel professionals - preferred

Experience Required

• 5 years travel management experience in a corporate or high-volume leisure travel environment - required
• Corporate institutional travel experience - preferred

Knowledge of

• Travel management and multiple traveler itinerary planning

Skills in

• Business practices and supervision skills.
• Customer service skills, particularly during stressful situations

Ability to

• Ability to research problems, review large volumes of data for accuracy.
• Ability to communicate effectively and appropriately (by phone and e-mail) is required.
• Ability to analyze data and present analyses in a professional and understandable way, and to support management decisions

Computer Skills : 

• Proficient in Microsoft Office Products including Word, Excel and PowerPoint
• TPTM software

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!