Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow

Job Description
Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.
As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.
Job responsibilities

• Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
• Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
• Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
• Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.
• Proactively address any issues or risks.
• Oversee product releases with robust product and feature release capabilities.
• Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line's overall strategy and objectives.
• Work across teams, functions, and disciplines to ensure continual progress.
• Ensure a product's ability to deliver value at scale across all phases of the product lifecycle.
• Demonstrate strong people leadership skills.
• Coach and develop high-performance teams to achieve their full potential.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Strong technical fluency and writing capabilities.
• Ability to understand the big-picture and how technology can help achieve business goals.
• Proven experience in leading complex technology projects and programs.
• Excellent resource and budget management skills.
• Ability to motivate and lead cross-functional, matrixed teams.
• Strong problem-solving skills and proactive risk management.
• Strong people leadership skills and experience in coaching high-performance teams.
• Proven experience with ServiceNow platform and its integration with existing systems

Preferred qualifications, capabilities, and skills

• Technical fluency in applications, platforms, and products.
• Excellent communication and documentation skills.
• Strong leadership and project management abilities.
• Ability to work collaboratively across teams and disciplines.
• Effective coaching and team development skills.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.