Lead Service Consultant - 13871

Description and Requirements
The Service Financials team within the Technology Business Management Office (TBMO) enables transparency and accountability in IT spending through a structured chargeback model tied to our Service Catalog. By aligning financials with industry-standard taxonomy and benchmarking practices, the team empowers business leaders to make informed, strategic decisions that maximize the value of IT investments.
Location: Must live within a commutable distance of the Cary, NC, office
Hybrid in office 3 days a week
Key Responsibilities:

• Act as the primary point of contact for relationship managers, ensuring alignment between service delivery, financial performance, and business priorities.
• Lead annual and multi-year planning cycles, integrating service mix, budgets, and strategic objectives while providing accurate forecasts to Finance and IT Leadership.
• Conduct monthly financial review meetings and prepare weekly trending reports to maintain transparency, enable proactive decision-making, and ensure accurate forecasting.
• Analyze spending trends and cost drivers, identifying optimization opportunities and ensuring compliance with governance and financial standards.
• Drive benchmarking initiatives for internally and externally delivered services, interpreting data to inform service delivery improvements and investment decisions.
• Develop and maintain tiered service offerings and value measurement frameworks, promoting standardization and best practices across service management processes.
• Collaborate with CFO partners, Service Owners, and cross-functional teams to align funding strategies, support M&A activities, and explore innovative TBM solutions.
• Prepare executive-level materials that simplify complex financial and operational insights for senior leadership.
• Identify operational data gaps and implement cross-functional resolutions, enhancing processes and controls for improved transparency and tax benefit optimization.
• Factor global operational considerations into business decisions, including regulatory, cultural, and logistical issues when conducting business in other countries.
• Identify key stakeholders, roles, and responsibilities to ensure clarity in program and service delivery governance.
• Consult on application-related issues and system conversions/retirements, bridging business and IT perspectives for seamless transitions.
• Maintain accurate service and financial records to support transparency and tax benefit optimization.
• Provide guidance and coaching to junior team members, fostering knowledge sharing, continuous improvement, and organizational capability building.

Essential Business Experience and Technical Skills:
Required:

• 10+ years of experience in financial reporting within public or private sector
• 8+ years of experience in Technology Business Management (TBM), with deep understanding of TBM taxonomy and its application across technology domains such as application development, infrastructure engineering, and operational support.
• Strong background in accounting and financial reporting
• BA/BS in Finance, Accounting, or related field
• Excellent interpersonal, analytical, and project management skills
• Ability to communicate complex financial concepts clearly
• Proven ability to meet deadlines consistently
• Advanced Microsoft Suite skills particularly in Excel and PowerPoint
• Proficiency in financial reporting systems
• Experience supporting financial reporting and disclosure requirements
• Knowledge & experience in TBM Taxonomy

Preferred:

• Financial modeling experience
• Microsoft suit skills (particularly Excel and PowerPoint)
• Apptio Platform experience
• Exposure SAFe/Agile methodologies

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $130,000 - $140,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$130,000 - $140,000
#BI-Hybrid