Lead Salesforce Business Analyst

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

At Commerce, we are looking for a Senior Salesforce Analyst based in Austin, Texas. In this role, you will operate as the lead strategic architect and primary point of contact for our Salesforce ecosystem, bridging the gap between complex business requirements and high-performance technical solutions. By developing a trusted advisor relationship with cross-functional stakeholders and technical teams, you will drive technical excellence, optimize end-to-end business processes, and empower our organization to scale with confidence!

• Consult with stakeholders to gather, analyze, and prioritize business requirements, ensuring alignment with user experience goals and cost efficiencies.

• Lead the development of business cases, cost-benefit analyses, and long-term product roadmaps.

• Map current and future state business processes and produce high-quality documentation, including Business Requirement Documents (BRD) and Use Cases.

• Architect end-to-end technology solutions across cross-functional teams, acting as a vocal advocate for technical excellence and secure software development.

• Evaluate new Salesforce releases and lead the execution of functionality roll-outs and platform enhancements.

• Collaborate with developers and third-party vendors to translate business vision into technical reality via architecture review boards.

• Define UAT success criteria and facilitate end-to-end testing for Salesforce roll-outs to ensure all functional requirements are met.

• Lead Salesforce-specific initiatives, providing "Level of Effort" (LOE) assessments, design considerations, and implementation timelines.

• Negotiate with business units on competing priorities to ensure project delivery aligns with organizational capacity.

• Provide expert guidance to stakeholders during system changes and help technical team members make sound engineering decisions.

• Salesforce Mastery: 5+ years of experience as a Salesforce Administrator or Architect, including previous full-scale implementation experience.

• Business Analysis: 5+ years of BA experience with a deep understanding of the full SDLC, data modeling, and process mapping.

• Workshop Facilitation: Expert at leading discovery workshops and sessions to elicit requirements from diverse business units.

• Stakeholder Influence: Natural ability to build relationships, negotiate, and influence leaders across the organization.

• Project Delivery: 2-3 years of experience supporting project lifecycles, ensuring technical solutions meet business requirements on time and to spec.

• Strategic Documentation: Proven ability to create robust business cases, specification documentation, and system procedures.

• Domain Knowledge: Solid grasp of best-practice sales and marketing processes; IT-related degree (Bachelor’s or Master’s) required.

• Adaptability: A diplomatic problem-solver who thrives in changing environments.

• Precision: Outstanding accuracy with a commitment to continuous skill development.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.
(Pay Transparency Range - $113,457.00 - $170,185.00)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.