Lead Program Manager, Special Projects

Ready to be a Titan?

We are seeking a strategic and results-driven Lead Program Manager to lead high-impact, high-visibility initiatives that have a broader organizational impact. These initiatives often come with strict contractual obligations and deadlines. This is an individual contributor (IC) role with no direct reports. The ideal candidate will be a seasoned executive capable of orchestrating complex, cross-functional programs and ensuring alignment between strategic objectives and operational execution.

What You’ll Do:

• Spearhead the end-to-end management of strategic programs, including scope definition, objective setting, timeline management, and deliverable execution.

• Drive alignment and synergy across product, engineering, and design, along with other key stakeholder groups, to ensure seamless program execution and effective communication.

• Develop and implement comprehensive program plans, proactively manage dependencies and risks, and ensure adherence to budgetary and resource allocation parameters.

• Define and monitor key performance indicators (KPIs) to ensure programs achieve intended business outcomes, with a focus on value realization and return on investment (ROI).

• Mentor and guide program management personnel, fostering a culture of continuous improvement and operational excellence.
   

What You’ll Bring:

• Extensive experience (10-15+ years) in managing complex, large-scale programs within a product and technology context.

• Demonstrated ability to translate high-level strategic objectives into actionable execution plans that deliver measurable business results.

• Exceptional leadership, communication, and stakeholder management skills with the ability to influence and drive alignment at all organizational levels.

• Strong financial acumen, including budget management, resource allocation, and ROI analysis, coupled with advanced analytical and problem-solving skills.

• A deep understanding of software development lifecycles, agile methodologies, and technology concepts.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $151,100 USD - $202,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.