Lead Product Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

Ready to take your Pendo expertise to the next level in a role that combines strategic impact with hands-on execution? As our Lead Product Operations Analyst, you’ll lead the collection and analysis of product data, deliver actionable insights and enable data informed decisions across the organization. You’ll combine deep analytical expertise with strong cross-functional collaboration and project management skills to optimize product performance and shape our roadmap.

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Develop and maintain executive-level dashboards and reports that track key product and business metrics

• Collaborate cross-functionally to align product goals with broader business objectives

• Influence roadmap prioritization by quantifying impact, risk, and opportunity size

• Serve as the Pendo administrator and subject matter expert, promoting best practices and data integrity and advocating for necessary metadata to enable accurate user segmentation and insights

• Provide training and support for end users, creating clear documentation for a seamless user experience

• Consult and advocate necessary metadata to enable accurate user segmentation, product data collection and collection of user feedback (via Pendo)

• Collaborate and consult with stakeholders to identify and define metrics for product features and user behavior

• Prepare regular product health reports to guide strategy

• Drive first time adoption of features and use in-app guides to support commercial success

• Automate data correlation, analysis, and reporting wherever possible

What you’ll need:

• 6+ years of experience in product analytics, strategy, or a related field, preferably in a high-growth or tech environment

• Experience with Pendo or similar product usage/analytics tooling

• Pendo Administrator certification preferred

• Advanced proficiency in SQL and experience with data visualization tools (e.g., Looker, Tableau, Power BI)

• Experience with advanced statistical and empirical techniques such as regression analysis and other econometric techniques a plus

• Innovative problem solver with strong interpersonal, organizational, and project management skills

• Naturally curious and a proactive learner

• Strong business acumen and ability to translate complex data into clear, actionable insights

• Excellent communication and storytelling skills, with the ability to influence stakeholders at all levels

• Ability to drive results through your job competencies of analytics and reporting, collaboration and continuous improvement while leveraging NAVEX’s core values

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay range for this role is $90,000+ per annum with 5% MBO.

• Pay progression based on your performance. 

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!