Lead Product Manager- Sales Enablement

Become a part of our caring community and help us put health first
 With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
The Lead Product Manager – Sales Enablement will report to the Director- Product Management. You will play a critical role in building the digital infrastructure and consumer‑grade experiences that empower health plan members to understand, engage, and optimize their benefits. You will combine Application Program Interface (API) product leadership, interoperability standards, and member activation strategy. It ensures that data flows across systems to support experiences such as enrollment, onboarding, care navigation, incentives, and wellness programs.
You will own the strategy and roadmap for APIs and experiences that enable omnichannel agent experiences. These experiences include portals, CRM connectivity, member activation tools, and external partner channels. Your goal is to drive measurable increases in member engagement, NPS, retention, and satisfaction.

Key Responsibilities

API Product Ownership

• Define the end‑to‑end API product strategy that powers agent-facing products
• Have a working knowledge of RESTful and FHIR‑based APIs
• Establish clear API product requirements, business rules, technical acceptance criteria, and data contracts.

Member Activation & Engagement

• Lead initiatives that drive member activation, including digital onboarding journeys, personalized outreach, rewards programs, PCP selection workflows, cost transparency tools, and preventive care nudges.
• Partner with marketing, population health, and member experience teams to deliver connected engagement journeys across various touchpoints.

Interoperability & Compliance

• Ensure all APIs align with CMS Interoperability and Patient Access rules, FHIR R4+, and HIPAA security requirements.
• Collaborate with compliance, privacy, and security teams to ensure PHI handling and consent management meet federal and state regulations.
• Lead product work for CMS‑mandated APIs such as Prior Authorization API, Payer‑to‑Payer API, and Provider Access API (as applicable).

Cross‑Functional & Technical Leadership

• Work closely with engineering, architecture, data, and DevOps to deliver performance, scalable API services.
• Partner with cross functional product teams to ensure agent experiences are powered by consistent, reusable APIs.
• Influence enterprise API governance, standards, versioning, monitoring, and lifecycle policies.

Data-Driven Decision Making

• Monitor API performance, enhancement (latency, reliability, error rates, adoption) and member activation KPIs (engagement, retention, conversion).
• Drive continuous optimization using data, user feedback, and experimentation (A/B tests, cohort analysis).

Leadership & Influence

• Mentor junior PMs working on API, digital, or agent engagement products.
• Communicate product vision clearly to executives, stakeholders, and partners.
• Champion consumer-centric thinking across the organization

Use your skills to make an impact
 

Required Qualifications

• 6+ years of product management experience with API or platform product leadership.
• Working knowledge of healthcare insurance operations, including enrollment, vendor relationship, member activation initiatives.
• Track record driving engagement, activation, or digital health experience initiatives.
• Experience launching cross‑functional digital initiatives in an agile environment.
• Experience communicating complex technical concepts to a variety of audiences with the ability to translate between technical and non‑technical stakeholders.

Preferred Qualifications

• Experience with payer systems such as Salesforce Health Cloud, or similar.
• Experience building or supporting FHIR, HL7, or CMS Interoperability APIs.
• Familiarity with API gateways such as Apigee, Mulesoft, Kong, or Azure API Management.
• Experience with personalization engines, engagement platforms, or vendor managed systems.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$126,300 - $173,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-19-2026
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.