Lead Product Manager, Mobile App

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 The Lead Product Manager conceives of, develops, delivers, and manages products for customer use. The Lead Product Manager works on problems of diverse scope and complexity ranging from moderate to substantial.

As part of the Digital Product Management Team, the Lead Product Manager, Mobile app will play a key role in maturing Humana's core mobile payer, benefits, provider and pharmacy experiences in support of advancing the company’s health first priorities. The person in this role will move forward the digital vision of meeting where the customers are and solving their needs in simplest seamless experiences using the full palette of digital technologies. A successful leader will be centered on the needs of Humana's members by integrating the experience of Humana flagship mobile app, Go 365 behavior health, and Pharmacy mobile experiences. The product vision will seamlessly merge synchronous and asynchronous messaging member experiences in the app experience for a secure and convenient channel for member service.

This role will partner with key product, design and engineering leaders across the organization to define and drive mobile app roadmap features solving for strategic pain points from the moment of need for healthcare benefits, benefits selection, receiving healthcare benefits, getting behavioral health cues and renewing membership and each interaction in-between.

This role will lead a set of cross-functional, agile product teams to activate against each aspect of roadmap and strategy for the flagship mobile app blending technical knowledge, enterprise product experience, and demonstrated ability to distill complexity into mobile experiences that truly meet customer needs.

This role will navigate both strategic and tactical business, design, and engineering challenges seamlessly and will serve as a key partner across the Digital product organization with a diverse set of internal stakeholders. This role will be a strong advocate for the end user by developing a deep understanding of their needs through feedback and research. The Lead Product Manager, Mobile App will establish KPIs and OKRs for the product team and ensure alignment with senior leadership.

Key Responsibilities
1. Product Strategy & Execution

• Develop and own the mobile app roadmap, prioritizing features that enhance engagement, usability, and self-service capabilities

• Lead the end-to-end product lifecycle, from ideation and design to development, testing, and launch

• Ability to leverage customer insights, feedback and risk data to define product features and roadmap in partnership with other SMEs

• Optimize the mobile-first experience by leveraging native app functionalities (e.g., biometrics, push notifications, deep linking, offline access, Apple/Google Wallet integration)

2. Growth & Adoption

• Drive user acquisition, activation, and retention through seamless onboarding, in-app guidance, and engagement strategies

• Work closely with marketing and CX teams to implement growth strategies, including personalized messaging, referrals, and promotions

• Analyze user behavior and funnel metrics to optimize conversion rates, feature adoption, and retention

3. Data-Driven Decision-Making

• Use analytics tools like Adobe to track engagement, retention, and feature performance

• Conduct A/B testing and experimentation to optimize user flows and improve app stickiness

• Gather user feedback through surveys, app reviews, and usability testing to iterate and enhance the mobile experience

4. Cross-Functional Collaboration

• Partner with engineering to ensure high-quality development and optimal app performance on iOS and Android

• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders

• Communicate product vision, roadmap, and key metrics to leadership and stakeholders

Use your skills to make an impact
 

Required Qualifications

• 7+ years in product management, with at least 3+ years leading Mobile app products

• Technical Understanding: Familiarity with mobile app development, APIs, and best practices for iOS and Android

• Data-Driven Mindset: Strong analytical skills with experience using Google analytics, Adobe analytics, and Power BI

• Project Management Skills: Ability to drive execution in a matrixed environment with multiple stakeholders

• Excellent Communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-28-2025
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.