Lead Product Manager - Lowes.com Customer Experience

Innovate in Charlotte
Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!
Your Impact
We are hiring a Lead Product Manager to own the Home Page and top-of-funnel customer experiences for Lowes.com. This role will drive product strategy, roadmap, backlog, and execution for high-visibility, content-heavy digital experiences that support customer engagement, personalization, and ecommerce growth. The ideal candidate has experience as a Product Manager at a major ecommerce retailer, with hands-on ownership of homepage, landing page, or other content-rich digital experiences supported by scalable technology platforms.
The Lead Product Manager owns the vision and strategy, roadmap, and feature definition for large, cross-functional and/or highly complex products that often span multiple product groups. Responsibilities include defining the roadmap as well as planning and managing products and product features through the product development process. This role manages the product backlogs for one or more product groups while prioritizing work and making product-related decisions based on the needs and expectations of customers and stakeholders.
This role identifies and manages projects with a high level of autonomy. The Lead Product Manager manages multiple product designs at any given time while partnering closely with the business to understand challenges and develop the go-to-market strategy.
What You Will Do

• Own the product roadmap for Lowes.com Home Page and top-of-funnel experiences
• Define priorities, requirements, and success metrics
• Manage backlog and tradeoffs across business, customer, and technology needs
• Partner closely with Engineering and UX to deliver scalable, customer-focused experiences
• Collaborate with Marketing, Digital Customer Engagement, business teams, and other Product Managers to align on goals and execution
• Use analytics and ecommerce KPIs to identify opportunities, measure impact, and optimize experiences
• Drive product team ceremonies, planning, and execution independently
• Frames the product vision and direction qualitatively for each product under their domain along with the product team. Defines the long-term plan of the product and objectives and key results (OKRs). Works with business partners to obtain buy-in.
• Creates and delivers a quarterly product roadmap with high level milestones in partnership with the product team. Contributes rounded internal/external inputs to guide measures of product success. Owns and drives the product plans. Leverages data from multiple sources to negotiate alignment and timing for cross-domain dependencies to achieve expected value.
• Owns and leads journey-mapping conversations across domains to drive clarity in product separation while maintaining holistic workflows for the end users. May impact cross-domain journey mapping/user experience.
• Stays up to date and acts on macro and micro technology trends within given space to ensure the company maintains leader position at the brand level.
• Drives innovation to accelerate product roadmaps and reusability across products within the domain.
• Experiments to ensure user adoption before making large investments in product build.
• Leads a product group in cross-functional execution and delivery of a product or group of products. Works autonomously on a large or complicated product. Serves as an expert in a product domain across the company and sets the benchmark for delivering quality products. Builds cross-functional roadmaps focused on delivering user value across the enterprise.
• Drives prioritization cross-functionally and communicates how user value is being delivered according to the roadmap. Aligns with partners to achieve the value of the product or business case.
• Influences the strategic direction of a significant product or suite of product(s). Influences engineering priorities of the product space. Acts as a key influencer across the portfolio.
• Uses product marketing to drive deep understanding of the product owned with peers and leaders. Works with stakeholders to develop product market fit strategies.
• Defines objectives and data required for analytics needed either independently or in conjunction with business partners for their product and how it relates to the product portfolio. Partners with engineering to build tracking/monitoring needed to get the data.
• Develops functional and technical OKRs/metrics and creates corresponding data/analytics to track the health and business impact. Defines key metrics of the product and practices routines to consistently monitor health of the product.
• Leverages data to determine trends and opportunities within the assigned product. Interacts with competitive products and evaluates industry trends to set product plan and priorities to ensure product is at or above industry norm.

Minimum Qualifications

• Bachelor's degree in business, marketing, engineering, communications, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 7 years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing
• 5 years of experience in product and/or experience management
• Experience in an agile software environment with proficiency in product marketing and strong writing ability
• Experience working cross-functionally in a large organization with senior leadership
• Experience translating data into quantifiable actions/deliverables

Preferred Skills/Education

• Product management experience with a major ecommerce retailer
• Experience developing technology that supports homepage and content-heavy web experiences
• Strong collaborator with ability to influence across Technology, Engineering, UX, Marketing, Digital Customer Engagement, business operations, and peer product teams
• Hands-on experience with web analytics tools, preferably Adobe Analytics
• Strong understanding of OKRs and ecommerce KPIs
• Ability to work independently and drive clarity in ambiguous areas
• Experience creating and managing product backlogs
• Ability to lead cross-functional product teams through discovery, prioritization, delivery, and optimization
• Master's degree in business administration or similar advanced degree
• Experience providing guidance and direction to cross-functional resources
• CSPO Certification

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.