Lead Product Manager Digital UX (Travel)

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About this role:
Wells Fargo is seeking a Lead Product Manager Digital UX (Travel) on the Partnerships, Loyalty, and Strategy Team as part of Cards & Merchant Services (CMS). You will lead the vision, strategy, and delivery of a seamless travel experience that delights customers and drives engagement. You'll collaborate across UX, engineering, strategy, and marketing to build innovative features that differentiate Wells Fargo in the travel and rewards space.
In this role, the new leader will own the UX and digital experience of our travel portal. They must understand the back-end process of reward redemption and earning as well as think innovatively about what capabilities and features could propel us forward in the travel space. They must think with the customer in mind. They will drive the end-to-end digital experience of our travel portal. This role is ideal for a strategic thinker with a passion for customer-centric design, deep product management expertise, and a strong understanding of the rewards and loyalty ecosystem.
This individual should have extensive experience delivering value through the product operating model (discovery, delivery, and post-delivery product monitoring). They will create strategic roadmaps, own Epics and Features, guide scrum teams in sequenced delivery that balances time, complexity, and value, and ultimately deliver value towards OKRs. Additionally, they will work with the strategy lead to identify and pursue opportunities in the travel space.
Learn more about the career areas and lines of business at www.wellsfargo.com
In this role, you will:
1. Product Strategy & Road mapping

• Define and evolve the strategic roadmap for the travel portal, aligned with customer needs and business OKRs.
• Translate vision into Epics and Features, prioritizing based on value, complexity, and time-to-market.
• Partner with the strategy lead to identify new opportunities in the travel and loyalty space.

2. User Experience & Innovation

• Champion UX/UI best practices and lead test-and-learn initiatives to optimize the customer journey.
• Collaborate with design and research teams to ensure a frictionless, intuitive travel booking and redemption experience.
• Stay ahead of industry trends in travel, loyalty, and digital experiences.

3. Agile Product Delivery

• Operate within a product operating model, leading discovery, delivery, and post-launch monitoring.
• Guide scrum teams through Agile ceremonies, ensuring timely and high-quality delivery.
• Use data and feedback loops to continuously improve product performance.

4. Technical & Operational Acumen

• Understand the back-end systems supporting rewards earning and redemption.
• Collaborate with technology partners to ensure scalable, secure, and compliant solutions.
• Manage risk and regulatory considerations throughout the product lifecycle.

5. Leadership & Collaboration

• Lead cross-functional initiatives and mentor junior product managers.
• Influence stakeholders across marketing, technology, operations, and risk.
• Communicate product vision and progress clearly to senior leadership.

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ownership of a product roadmap including both back-end functionality and font-end customer experience with measurable outcomes
• Deep knowledge of UX/UI best practices, including test-and-learn strategies and proven success managing digital products with both customer-facing and technical components
• Interest ,curiosity and passion in the credit card loyalty and rewards and travel spaces; keep up-to-date with the landscape and competitive trends, having deep knowledge of UX/UI principles and customer research methodologies
• Experience with Agile, Scrum, and executing change through a product operating model
• Ability to operate as an empowered leader that persists and overcomes obstacles and ability to persist through ambiguity

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Locations:

• New York, New York
• Chandler, Arizona
• West Des Moines, Iowa
• Charlotte, North Carolina

Required locations listed above. Salary range is determined by location of the job.Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $224,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
30 Jul 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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