Lead Process Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking a diligent, self-sufficient individual with strong organizational skills to facilitate the sales lead process through our Lead Clearing House team.  The Lead Process Specialist role will be mostly tactical, connecting prospective customers with the proper Xylem sales organization, as well as supporting lead processing.

CORE RESPONSIBILITIES:

• Obtain a basic knowledge of our products, services, and solution offerings and understand which Divisions support those types of sales
• Receive incoming leads from Xylem.com from perspective customers through our CRM systems
• Prequalify the leads (rate urgency, identify customer need, double check customer account/contact/vertical market information)
• Distribute leads to the correct Lead Sales Rep within required Sales Lead Assignments(SLA)
• Follow up on unprocessed leads
• Perform occasional record updates to opportunities and leads in CRM to ensure bookings are connected to appropriate leads and the “Share The Lead” and “Service EDGE Leads” programs are properly documented
• Setup Marketing Campaigns in CRM system based on the needs of Vertical Market Managers and Marketing Communication campaigns and/or events
• Import lead lists on demand based on campaigns and events
• Diagnose unknown process issues, build suggested solutions, and influence others to follow existing and new processes
• Communicate and collaborate across functions such as the sales force, the Vertical Market Managers, the Marketing Communications team, and the Sales Excellence CRM team as needed

POSITION REQUIREMENTS, SKILLS, KNOWLEDGE, EXPERIENCE:

• High School diploma or GED required
• Sales or Marketing experience is a plus
• Proficient in Salesforce or Microsoft Dynamics365 CRM (familiarity with both a plus)
• Excellent communication skills, including the ability to collaborate effectively across teams and clearly convey lead routing decisions.
• Self-sufficient, organized, and able to multi-task
• Experience working with cross-functional teams

SALARY: The estimated salary range for this position is $55,000 to $70,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.