Wells Fargo
Lead Operations Processor / Print Services Specialty Print Team (CSBBO)
Be an Early Applicant
Similar Jobs at Wells Fargo
Fintech • Financial Services
This role involves leading software engineering initiatives, designing and coding applications using .NET technologies, and collaborating with team members to resolve technical challenges and deliver solutions.
Top Skills:
.Net CoreAppdynamicsArtifactoryAWSAzureC#DynatraceElasticGitGithub ActionsGradleGrafanaJenkinsKafkaKibanaMavenOpenshiftPcfPythonReactSonarSplunkSQL Server
Fintech • Financial Services
Lead a team of engineers to modernize banking platforms, ensure adherence to technical strategies, manage application development, and cultivate talent within the team.
Top Skills:
AgileDevOpsSoftware Engineering
Fintech • Financial Services
The role involves providing exceptional customer service, assisting with account opening and requests, and suggesting bank products while complying with regulations.
About this role:
Wells Fargo is seeking a Lead Operations Processor supporting the Specialty Print team within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.
In this role, you will:
Location: 12301 Vance Davis Drive
Shift: 6:00 a.m. - 2:30 p.m. ET, Monday-Friday
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Lead Operations Processor supporting the Specialty Print team within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.
In this role, you will:
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Interact with internal customers
- Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
- Ensure staff consistently review job instructions prior to processing work
- Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
- Confirm staff accurately log discrepancies and escalate concerns to management for review and resolution
- Prioritize work and provide daily work leadership and mentorship to team
- Reinforce expectations for verifying completeness and alignment of all incoming and outgoing work
- Provide feedback and present ideas for improving or implementing processes and tools within department
- Provide training and technical guidance for less experienced staff
- Ensure staff maintain required daily logs, spreadsheets, and worksheets
- Monitor adherence to established procedures to confirm work is completed accurately, thoroughly, and in compliance with organizational standards
- Receive direction from leaders
- Serve as a resource to other departments on transaction structure, documentation, and company policies
- Validate that productivity measures, quality metrics, and other operational trackers are updated accurately and timely
- Support management in the day-to-day supervision of less experienced teams, providing guidance, and resolution to issues contributing to overall effectiveness of team
- Coordinate staff rotation across multiple workstreams to balance workload and maintain operational continuity
- Encourage staff to support a culture of continuous improvement through proactive feedback and collaboration
- Oversee the identification, documentation, and timely reporting of quality issue
Location: 12301 Vance Davis Drive
- 100% on-site at stated location
- Relocation assistance is not available for this position
Shift: 6:00 a.m. - 2:30 p.m. ET, Monday-Friday
- Shift is subject to change based upon business needs
- Shift may require additional hours, including weekends or holidays, as needed or scheduled
Required Qualifications:
- 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Adaptable and flexible in both individual and team settings across all organizational levels
- Advanced collaboration, influencing, and organizational skills with strong attention to detail and accuracy
- Analytical and data-driven, with experience using metrics to inform effective business decisions
- Clear and effective communicator, skilled in presentations, project meetings, and stakeholder engagement
- Creative and proactive problem-solver, independently addressing enterprise needs with innovative solutions
- Demonstrated track record of achieving business goals while fostering a collaborative, team-oriented culture
- Demonstrates integrity and professionalism in all interactions, including senior leadership
- Experienced in driving organizational change and delivering measurable, results-oriented outcomes
- Process improvement expertise, including assessment and recommendations for increased efficiency
- Proficient in managing multiple priorities in fast-paced, high-demand environments
- Skilled in cross-functional collaboration, including navigating matrixed organizations and building partnerships
- Strategic thinker, able to synthesize complex data to identify risks, customer impacts, and financial implications
- Strong decision-making and judgment, resolving issues independently and overcoming obstacles
- Experience with Wells Fargo Print Services processes and procedures
- Experience with graphic design
- Advance Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
- Proficient Adobe Acrobat Pro and Fiery skills
- Experience with print machinery such as: Canon 6000 and Ricoh Pro C9500 experience including the ability to troubleshoot, and resolve, common problems
- Experience with Wells Fargo programs, systems, and tools such as eProcurement, FDR/Fiserv, Hogan, Oracle (Warehouse Management system), or Quite Imposing (Document Editing Program)
Job Expectations:
- Ability to work additional hours, and/or weekends, as needed or scheduled
- Adhere to standards outlined with written policy as well as applicable State and Federal regulations
- This position is not eligible for Visa sponsorship
- Willingness to work 100% on-site at stated location on the job opening
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
