Wells Fargo
Lead Operations Processor / Print Services Specialty Print Team (CSBBO)
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About this role:
Wells Fargo is seeking a Lead Operations Processor supporting the Specialty Print team within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.
In this role, you will:
Location: 12301 Vance Davis Drive
Shift: 6:00 a.m. - 2:30 p.m. ET, Monday-Friday
Required Qualifications:
Desired Qualifications:
Job Expectations:
Wells Fargo is seeking a Lead Operations Processor supporting the Specialty Print team within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.
In this role, you will:
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Interact with internal customers
- Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
- Ensure staff consistently review job instructions prior to processing work
- Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
- Confirm staff accurately log discrepancies and escalate concerns to management for review and resolution
- Prioritize work and provide daily work leadership and mentorship to team
- Reinforce expectations for verifying completeness and alignment of all incoming and outgoing work
- Provide feedback and present ideas for improving or implementing processes and tools within department
- Provide training and technical guidance for less experienced staff
- Ensure staff maintain required daily logs, spreadsheets, and worksheets
- Monitor adherence to established procedures to confirm work is completed accurately, thoroughly, and in compliance with organizational standards
- Receive direction from leaders
- Serve as a resource to other departments on transaction structure, documentation, and company policies
- Validate that productivity measures, quality metrics, and other operational trackers are updated accurately and timely
- Support management in the day-to-day supervision of less experienced teams, providing guidance, and resolution to issues contributing to overall effectiveness of team
- Coordinate staff rotation across multiple workstreams to balance workload and maintain operational continuity
- Encourage staff to support a culture of continuous improvement through proactive feedback and collaboration
- Oversee the identification, documentation, and timely reporting of quality issue
Location: 12301 Vance Davis Drive
- 100% on-site at stated location
- Relocation assistance is not available for this position
Shift: 6:00 a.m. - 2:30 p.m. ET, Monday-Friday
- Shift is subject to change based upon business needs
- Shift may require additional hours, including weekends or holidays, as needed or scheduled
Required Qualifications:
- 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Adaptable and flexible in both individual and team settings across all organizational levels
- Advanced collaboration, influencing, and organizational skills with strong attention to detail and accuracy
- Analytical and data-driven, with experience using metrics to inform effective business decisions
- Clear and effective communicator, skilled in presentations, project meetings, and stakeholder engagement
- Creative and proactive problem-solver, independently addressing enterprise needs with innovative solutions
- Demonstrated track record of achieving business goals while fostering a collaborative, team-oriented culture
- Demonstrates integrity and professionalism in all interactions, including senior leadership
- Experienced in driving organizational change and delivering measurable, results-oriented outcomes
- Process improvement expertise, including assessment and recommendations for increased efficiency
- Proficient in managing multiple priorities in fast-paced, high-demand environments
- Skilled in cross-functional collaboration, including navigating matrixed organizations and building partnerships
- Strategic thinker, able to synthesize complex data to identify risks, customer impacts, and financial implications
- Strong decision-making and judgment, resolving issues independently and overcoming obstacles
- Experience with Wells Fargo Print Services processes and procedures
- Experience with graphic design
- Advance Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
- Proficient Adobe Acrobat Pro and Fiery skills
- Experience with print machinery such as: Canon 6000 and Ricoh Pro C9500 experience including the ability to troubleshoot, and resolve, common problems
- Experience with Wells Fargo programs, systems, and tools such as eProcurement, FDR/Fiserv, Hogan, Oracle (Warehouse Management system), or Quite Imposing (Document Editing Program)
Job Expectations:
- Ability to work additional hours, and/or weekends, as needed or scheduled
- Adhere to standards outlined with written policy as well as applicable State and Federal regulations
- This position is not eligible for Visa sponsorship
- Willingness to work 100% on-site at stated location on the job opening
Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
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