Lead Infrastructure Engineer - Remote

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, recognized as one of the Best Places to Work in Austin, San Francisco and Australia, is looking for a full-time Lead Infrastructure Engineer to join our Infrastructure team. This role is open for remote work within U.S. time zones or can be based in either our Austin or San Francisco offices.

As a Lead Infrastructure Engineer at BigCommerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers BigCommerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy BigCommerce services.

We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a “DevOps Engineer”, but at BigCommerce, we view DevOps as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers.

Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

What You'll Do:

• Contribute to the planning and implementation of key  initiatives to enhance the stability and reliability of our database infrastructure.

• Apply software engineering and SRE principles to create tools, services, and automation for building, monitoring and operating complex infrastructure and service-oriented architectures.

• Collaborate on platform-level initiatives that drive engineering automation and efficiency across the organization.

• Continuously improve, evolve and innovate the observability of BigCommerce’s platform architecture.

• Take full ownership of issues and projects, driving them  to completion with a high degree of autonomy.

• Participate in planning and technical design sessions, contributing to their successful execution.

• Join the team’s on-call rotation.

Who You A​re:

• 5+ years of experience in building software, operating, or supporting large-scale Linux based service-oriented architectures, with expertise in SQL systems as a bonus.

• A deep interest in learning and working with new technologies and programming languages.

• Experience in UNIX systems administration, along with proficiency in Golang, Ruby, PHP, or Bash.

• Hands-on experience with Docker and orchestration tools such as Nomad (we use Nomad), Kubernetes, or Amazon ECS.

• Familiarity with configuration management tools like Ansible, Chef, or Puppet (we use Puppet).

• Experience with observability and  application performance monitoring (APM) tools, such as Alertmanager, ELK, Prometheus, New Relic, Sentry and Lightstep.  

• A software engineer with a curiosity for operations, or an operations engineer that wants to work closely with software engineers to help infrastructure and software excel together.

• An excellent communicator who thrives in a geographically distributed team with team members in Austin, San Francisco, Sydney and remote.

• Obsessive compulsive, but in a good way. Your systems and scripts are clean, well-documented and comprehensible.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

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(Pay Transparency Range: $110,000.00 - $180,000.00)

Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.