Lead Financial Expert

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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The Role:

As Cleo’s Lead Financial Expert, you will be central to enhancing our financial assistant's capabilities, ensuring it provides accurate and impactful financial advice and product recommendations tailored to our users' needs. This pivotal role blends expertise in financial advice with strategic product development to improve user engagement and financial health.

What You’ll Do:

• Develop and refine financial content in collaboration with the Editorial team, ensuring it is engaging, informative, and aligned with Cleo’s Financial Health Framework.
• Partner with Product teams across to integrate sound financial insights into our coaching and product suggestions.
• Use your expert knowledge of the financial landscape in the US to inform the strategy for new financial products from ideation through to market launch.
• Collaborate across teams to design and implement financial solutions that address user needs effectively, enhancing overall user experience and satisfaction.
• Contribute to strategic planning and high-level decision-making to advance Cleo’s mission of improving financial health.
• Enhance internal understanding of financial practices and trends, raising the bar for financial expertise within the company.

About You:

• Expert knowledge of the US financial landscape, with a strong foundation in financial advising and preferably some experience in financial coaching.
• Demonstrated ability in creating impactful consumer-facing financial content.
• Experience in fintech or dynamic consumer-focused product companies is highly valued.
• Strong analytical skills, with a knack for problem-solving and strategic decision-making.
• Excellent communication skills, capable of leading initiatives and inspiring teams.

Why Cleo?

• Impact at Scale: Directly influence Cleo’s core systems and strategies, affecting millions of users' financial health.
• Innovative Environment: Collaborate with a talented group of engineers, designers, product managers, and analysts to develop cutting-edge financial tools.
• Visibility and Influence: Engage with Cleo's leadership on strategic projects, ensuring your work is both impactful and recognized.

How long will the process take?

We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other.

• Step 1: 30-45 minute video call with a member of our Talent Team to find out more about your experience and mutual fit for Cleo
• Step 2: 1 hour with the Hiring Manager - Fernadna Dobal, Product Director - AI/Chat
• Step 3: Task exercise with two of your peers (1 hour)
• Step 4: 45 minutes with two cross-functional peers from engineering, user experience, commercial or data

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here: https://cleo-ai.progressionapp.com/  
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support. 
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;
• Company-wide performance reviews every 6 months 
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 15 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• 401k matching
• Medical Insurance, Dental and Vision care
• Generous Parental Leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.