Lead Digital Product Manager - Pega Case Management - AI Center of Excellence

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About this role:
Wells Fargo is seeking a strategic, solution-oriented product leader to serve as the Lead Digital Product Manager for Pega Case Management within the Chief Operating Office AI Center of Excellence. In this role, you will modernize cross-COO workflows and scale reusable case management and automation capabilities to improve operational speed, consistency, and effectiveness.
What You Will Do:
Workflow Strategy & Delivery

• Redesign cross-COO workflows and remove friction through automation and AI.
• Partner with senior leaders to prioritize high-value modernization opportunities and improve execution and experience.
• Translate priorities into a multi-year roadmap with clear sequencing and measurable outcomes.
• Define what Pega Generative AI features to use to drive reliable, repeatable impact.

Workflow Product Leadership

• Co-own the roadmap for shared workflow and AI products used across COO teams.
• Prioritize what gets built next based on business value, urgency, and how broadly it can be reused.
• Drive delivery across product, engineering, and operations, keeping work on track, quality high, and results measurable.

Executive & Cross-Functional Alignment

• Serve as the day-to-day bridge between business teams, engineering, enterprise architecture, and key partners.

• Turn complex inputs into clear recommendations and tradeoffs that executives and non-technical stakeholders can act on.
• Build shared ownership across teams from intake through rollout and adoption.

Required Qualifications

• 5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.

Desired Qualifications

• Deep Pega expertise (Lead System Architect or System Architect certification) with proven delivery of enterprise-scale, horizontal case management and workflow automation.
• Strategy/management consulting background (Big 4 or equivalent) leading implementations and end-to-end client engagements, coordinating stakeholders, plans, and delivery across teams.
• Executive presence with a product mindset. Creates the vision, sets direction, influences senior leaders, and drives delivery to measurable result

Job Expectations:

• This position is not eligible for Visa sponsorship.
• Ability to work on site in a hybrid role.
• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.