Lead, Community & Social

Our Community Management department is growing, and we’re looking for a Lead, Community & Social to join our team! We need an engaging, self-starting individual who stays on top of the latest trends and emerging social platforms. This role will involve working alongside a team of Community and Social Managers, helping to establish processes, and working towards goals to ensure smooth collaboration with cross-functional teams and external clients. A strong community management and strategic background is essential, as well as a passion for working in a fast-paced, ever-evolving space.

What You'll Do Here:

• Work cross functionally with the Content and Creative team to develop community management strategies and creative ideation for Viral Nation’s top tier brands
• Supervise dedicated Community Managers and assist with planning of daily posts, monitoring analytics, and maintaining accounts on key social media channels (Facebook, Instagram, Twitter, TikTok, YouTube, etc.)
• Act as a strategic community manager, taking lead on top priority accounts and mentor to colleagues across the social & community management team
• Oversee the development and management of content calendars for dedicated accounts and provide recommendations to enhance content, copy and identify agile moments 
• Assist in development of Community Management Playbooks for new and current clients, outlining best practices for proactive & reactive community management as well as crisis comms
• Provide guidance and direction to Community Management team on innovative tactics to build community and engagement through best practices on social platforms
• Present analytics feedback and insights gained from social media marketing to help evolve strategies in a timely fashion
• Work in collaboration with the Content, Creative and Accounts divisions to ensure processes and protocols are followed and enhanced
• Act as the Social Media expert at Viral Nation, keeping the team up-to-date with changes in the ecosystem, current best practices and trends

You'll Need To Have:

• Minimum of five (5) years of professional experience with Instagram, Facebook,
• TikTok, YouTube, Twitter, LinkedIn, etc.
• Proficiency with social media management and analytical tools (Sprout Social, Hootsuite, Sprinklr, etc.)
• Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience.
• Must have professionally managed Social Media for brands
• Experience growing brands on social media through strategic community management