Lead Communications Consultant

Description and Requirements
The Team You Will Join:
The Market Enablement organization plays a critical and strategic role within Group Benefits, serving as the connective tissue between Sales, Service & Implementation, and Operations and the broader partner areas across MetLife. Market Enablement ensures these teams have the guidance, resources, and tools needed to deliver strong market execution and an exceptional customer and broker experience.
Within Market Enablement, the Sales, Service & Operations Communications team acts as the central alignment and engagement hub. The team keeps associates informed, empowered, and connected to business priorities by translating strategy into clear, timely, and actionable communications that support daily readiness and major initiatives across the business.
Summary of Responsibilities:
The Lead Communications Consultant is responsible for delivering clear, timely, and actionable communications that strengthen readiness and alignment across Sales, Service & Implementation, and Operations. This role enables frontline and support teams to navigate evolving priorities, adopt new processes, and deliver a more consistent and differentiated customer and broker experience.
This is an exciting opportunity to shape how employees across the organization consume information, understand priorities, and execute with confidence. You'll create communications that cut through complexity, influence channel strategy, and contribute to a more connected and informed culture - ultimately improving how MetLife shows up for customers and distribution partners.
Success in this role requires strong strategic thinking, exceptional writing and editing skills, and an ability to operate with agility in a fast‑moving environment. The Lead Communications Consultant is responsible for developing high‑impact communications and managing key channels that support business readiness and alignment. You'll collaborate closely with leaders and partners across Market Enablement, Sales, Service & Implementation, Operations, and other enterprise teams in an environment where every contribution is respected and every perspective is valued.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Support the execution of communication strategies, deliver leadership messaging, and advance priority initiatives.
• Write, edit, and refine high‑quality communications that translate business priorities into clear, concise, and actionable content for Sales, Service & Implementation, and Operations audiences.
• Coordinate and collaborate across multiple lines of business and key stakeholders to align messaging, validate content, gather inputs, and ensure accuracy and consistency across all communications.
• Manage and optimize communication platforms and channels, taking ownership of how information is delivered and applying creativity and best practices to ensure these channels remain effective, accessible, and engaging for core audiences.
• Apply a data‑driven mindset to communications, using engagement metrics and performance insights to evaluate effectiveness, identify opportunities, and recommend improvements.
• Contribute to the continuous refinement of communication strategies, simplifying complex information, anticipating communication needs, and ensuring clarity, consistency, and alignment across the organization.
• Demonstrate agility in a fast‑moving, deadline‑sensitive environment, responding quickly to emerging needs and ensuring communications are delivered with accuracy, clarity, and timeliness.

What You Need to Succeed (Required Qualifications)

• Strong proficiency in writing, editing, and message development, with the ability to simplify complex information for diverse internal audiences.
• Experience managing or optimizing communication platforms, tools, or channels to ensure information is accessible, engaging, and effectively delivered.
• Comfort using Microsoft Office and AI‑enabled tools such as Microsoft Copilot to accelerate drafting, improve clarity, and enhance communication speed and quality.
• Ability to operate with agility in a fast‑moving, time‑sensitive environment with strong judgment, composure, and attention to detail.
• Demonstrated capability in stakeholder management, including partnering across functions to align messaging and support change‑related communications.

What Can Give You an Edge (Additional Skills)

• 5-7+ years of experience in communications, marketing communications, corporate communications, or a related discipline within a complex, matrixed organization.
• Experience using metrics, analytics, or engagement data to evaluate communication effectiveness and inform continuous improvement.
• Creative ability and an eye for design, with interest or experience in developing simple graphics or visual assets.
• Familiarity with basic video editing tools (e.g., Microsoft Clipchamp) or willingness to learn.
• A proactive, detail‑oriented work style with strong quality standards and adherence to communication governance and brand consistency.

The expected salary range for this position is $90,000 - $130,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$90,000 - $130,000