Lead Collector

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

Position Summary

Driven Brand’s Accounts Receivable Group is looking for a Driven Credit and Collections Lead who wants to make a difference!

Reporting to the Manager of AR and supporting our Franchisee segment, this role leading daily collections activity, supporting collector performance, and driving timely cash recovery across the brand portfolio. This role serves as a working lead—handling a complex account portfolio while providing guidance, coaching, and escalation support to the collections team. This role is critical to driving cash flow, mitigating credit risk, and supporting a high-performing collections team across Driven Brands’ portfolio.

How you will Own It:

• Manage a portfolio of high-risk, high-balance, or escalated franchisee and fleet accounts.
• Execute outbound collection efforts via phone, email, and written correspondence.
• Negotiate payment arrangements, resolve disputes, and enforce credit terms in alignment with policy.
• Support netting, offsets, payout holds, and escalation actions as required.
• Serve as a subject-matter expert and day-to-day resource for collectors.
• Provide coaching, guidance, and best practice sharing to improve individual and team performance.
• Assist with onboarding and training new collectors.
• Function as backup for the Collections Supervisor or Manager as needed.
• Monitor daily collection activity, productivity, and results.
• Track key metrics such as DSO, CEI, aging, promise-to-pay adherence, and recovery rates.
• Identify risk trends and escalate concerns to leadership.
• Partner with Cash Application, Billing, AR, Brand Operations, and Legal to resolve account issues.
• Collaborate with Field Leadership on chronic delinquency and franchisee engagement.
• Support compliance with franchise agreements and credit policies.
• Manage escalations beyond team capability, resolving issues effectively and escalating to management as appropriate. As well as to management for specific issues, such as Returns, Past Dues, Self-Pay vs. Draft, and Payment Plans.

What you will Bring:

• Experience: 5 to 7 years’ experience in a B2B Credit and Collections environment.

Technical Expertise:

• Applied knowledge of credit and collections processes and procedures.
• Proficiency in Microsoft Office Suite, including Excel (VLOOKUP, formulas, PivotTables).
• Preferred: Advanced Excel skills for report building and complex data analysis.
• Preferred: Working knowledge of Oracle or similar ERP systems.

Professional Skills:

• Ability to prioritize multiple tasks and perform effectively in a fast-paced, deadline-driven environment.
• Flexibility to adapt quickly to changing priorities and learn new, complex business processes.
• Strong attention to detail and commitment to maintaining accuracy and process discipline.
• Demonstrated professional maturity, strong interpersonal and communication skills, and ability to collaborate effectively across teams.
• Ability to influence without authority and lead by example.
• Effective negotiation skills with sound judgment and decision-making ability.

Added Fuel if you have:

• Associate or bachelor’s degree in business, Finance, Accounting, or related field preferred.
• Oracle Systems Knowledge
• Prior experience in a lead, senior, or mentoring role strongly preferred.
• Experience in franchise, retail, automotive, or multi-brand environments preferred.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Get early access to 50% of your earned wages at any time through our myFlexPay program.