Lead Business Execution Consultant- Issues Affecting Customers Office

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About this role:
Wells Fargo is seeking a Lead Business Execution Consultant in the Issues Affecting Customers Office, responsible for supporting the end-to-end redesign and execution of a complex, business-critical assessment currently executed across multiple lines of business.
Crucial to this role is a proactive approach, strong analytical capabilities, issues management familiarity, and the ability to influence. This role will be instrumental in reducing risk, improving consistency, and delivering enterprise-wide impact.
In this role, you will:

• Assess Execution Gaps - Support evaluation of current execution practices across business units to identify inefficiencies and inconsistencies.
• Support Implementation - Assist in implementing new processes, ensuring smooth transitions and establishing sustainable execution models.
• Execute and Improve Controls - Carry out control processes while providing insights and feedback to enhance design and execution.
• Lead Cross-Functional Initiatives - Guide teams across departments to strategize, plan, and execute various programs, services, and initiatives.
• Drive Accountability and Efficiency - Ensure ownership of assigned initiatives, minimize risk exposure, and identify opportunities for operational efficiency.
• Review Strategic Performance - Analyze strategic approaches and assess the effectiveness of support functions and overall business performance.
• Conduct Complex Assessments - Perform data-driven assessments using creative problem-solving to address complex issues and recommend solutions.
• Decision-Making in Complex Scenarios - Make informed decisions in multifaceted situations, facilitate resolution, and support solution implementation.
• Collaborate on Strategic Initiatives - Work closely with Business Execution team members and leaders to advance strategic goals.
• Mentor Junior Staff - Influence and guide less experienced Strategy and Execution team members to build capability and alignment.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Enterprise, Complaints, Remediation and Loudspeaker experience.
• Control & Issues Management Expertise - Proven experience in control management and issues management, with the ability to identify, assess, and mitigate risks across business functions.
• Operational Assessment Skills - Skilled in evaluating current-state execution across business units to uncover inefficiencies and inconsistencies, driving continuous improvement.
• Change Implementation Support - Demonstrated ability to support implementation efforts, ensuring seamless transitions and establishing sustainable execution models.
• Process Execution & Optimization - Capable of executing controls while providing actionable insights and feedback to enhance process design and operational effectiveness.
• Cross-Functional Leadership - Experienced in leading cross-functional teams to strategize, plan, and execute diverse programs, services, and initiatives.
• Initiative Accountability & Risk Mitigation - Strong track record of driving accountability for initiatives, minimizing risk exposure, and identifying opportunities for efficiency.
• Strategic Performance Review - Adept at reviewing strategic approaches and evaluating the effectiveness of support functions and overall business performance.
• Analytical Problem Solving - Proficient in conducting assessments using data-driven, creative approaches to solve complex issues and develop practical, impactful solutions.

Job Expectations:

• Ability to travel up to 10% of the time
• This position offers a hybrid work schedule
• Only hiring at locations posted

Posting End Date:
10 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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