Lead Accounts Receivable Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Lead Accounts Receivable Representative is a vital role within Thermo Fisher Scientific Inc. In this position, you will have the opportunity to interact with our Shared Services Center to resolve internal and/or external issues that may delay invoice payment. As the Lead Accounts Receivable Representative, you will be responsible for managing all aspects of problem-solving and facilitating conversations with the parties involved. Additionally, you may be asked to handle a portfolio of outstanding Accounts Receivables, overseeing the entire customer interaction process from invoicing to cash collection. You will serve as the primary point of contact for problem resolution for the customers in your portfolio.

Key Responsibilities:

• Communicate professionally, both in written and verbal form, to ensure effective collaboration and problem-solving.
• Manage a high volume of email communication and phone contact, ensuring timely and accurate responses.
• Apply your extensive understanding of customer billing platforms and Thermo Fisher Scientific internal systems to efficiently identify and resolve problems.
• Utilize Cognos report writing and key Excel functions to improve collection efficiencies for large customers.
• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans.
• Take initiative in identifying issues, potential risks, and devising effective solutions based on your understanding of the business. Create and implement action plans to tackle these challenges.
• Foster accountability by addressing and resolving delinquency issues both within the customer and Thermo Fisher Scientific organizations.
• Adapt and effectively manage changes in priorities based on business needs.
• Consistently accomplish or outperform established goals by formulating a clear course of action.

Minimum Requirements/Qualifications:

• Bachelor's degree or equivalent experience in a business field preferred.
• Demonstrate excellent written and verbal communication skills with a professional and customer-focused approach.
• Possess a goal-oriented approach with a strong emphasis on integrity.
• Strong analytical skills and background in collections, customer service, or finance, necessary for reconciling customer trade accounts.
• Ability to work effectively with other team members in an open environment.
• Proficiency in MS Office programs (Word, Excel, and Outlook), Oracle, and Cognos.
• Occasional travel, up to 20%, may be required.

Non-Negotiable Hiring Criteria:

• High School Diploma.
• 5+ years of experience in collections and/or business, or an equivalent combination of education and experience.
• Demonstrated proficiency with MS Office (Word, Excel, and Outlook).
• Excellent written and verbal communication skills.
• Operates with a high degree of integrity and thrives in a team environment.