Lanham Technical Support Operations Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Motorola Solutions Federal Technical Center (FTC) is the premier subscriber depot dedicated to servicing two-way portable and mobile radio equipment. Located in Lanham, Maryland, the FTC is ISO 9001:2015 certified and Intrinsically Safe registered via Underwriter’s Laboratory quarterly inspections. The state-of-the-art facility offers a broad range of radio lifecycle support services designed to expand equipment functionality, and optimize the overall performance of the communication system.
Job Description

Lead a technical support team of 5 hourly employees responsible for facility, technical and engineering support. Identify technical and quality problems with the facility test equipment, participate with a sense of urgency in problem solving activities with product teams and test engineering teams across Motorola Solutions:

• Responsible for development of technical support team in aspects of knowledge base, technical skills, and leadership skills
• Responsible for repair analysis on customer returns, repair quality control performance and analysis, asset management, AI, and technician training
• Maintain calibration and asset management of test equipment to ensure reliability of test system performance
• Participate in improvement activities with the product team and test engineering teams to achieve reliability and continuous improvement
• Support new product introduction (NPI) for subscriber repair
• Collaborate with peers to ensure cohesiveness amongst teams
• Software programming skills, Analog and digital background preferred
• Knowledge in Visual Basic, Labview, TestStand, C/C++ , Phython programming language and oracle database is preferred
• Experience / knowledge of test systems hardware and software architecture
• Radio Frequency knowledge is preferred
• Experience with LTE
• Hands-on and technical skills in troubleshooting test solutions
• Analytical mind coupled with a systematic approach to problem-solving
• Strong interpersonal and communication skills
• Self-motivated and well-organized

Target Base Salary Range: $75,000    - $140,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Must have at least a Bachelor’s Degree in Electrical/Electronics Engineering or related field
• 2+ years experience

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.