Easy Apply
Easy Apply
Provide L3 support by managing and maintaining IT infrastructure, troubleshooting applications, and optimizing system performance for clients.
About Virtasant
Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, infrastructure, migration, and optimization, helping enterprises scale efficiently while maintaining cost control.
Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance infrastructure, optimize cloud environments, and enable continuous delivery at scale.
The Role
At this time, we are looking for L3 support engineers to join our team and provide support to one of our clients.
Key Responsibilities
- Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications
- Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services
- Manage and maintain deployed applications in Azure including custom and off-the-shelf software and components
- Monitor and optimize IT performance, availability, and reliability
- Coordinate and collaborate with other IT engineering teams and vendors
Qualifications
- At least 5 years of experience as an engineer
- Tech Stack:
- Entra ID and Okta
- Cloud/WAN hub, VPN
- Azure Cloud Native Services
- AWS Cloud Native Services
- Kubernetes/Docker
- GitLab
- PagerDuty
- Ansible, Terraform
- SumoLogic
- Linux
- ServiceNow
- Experience with Ansible, Terraform
- Experience with Azure and AWS Cloud Native Services
- Experience with Docker
- Experience with AWS
- Experience with Python or Java
- Experience with Observability (SumoLogic, Dynatrace, Solarwinds)
- Experience with CI/CD Pipelines (GitLab CI, Azure DevOps)
Our recruitment process
- Recruiter Screen (30 mins)
- Interview 1 - Fit interview w/ HM (30 min)
- Interview 2 - Tech Interview I (45 to 1 hour).
- Interview 3 - Tech Interview II (45 to 1 hour).
We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.
What we offer
- Totally remote, full-time (40h/week)
- Must be able to work from 5 PM PST to 1 AM PST (8 AM UTC+8 to 5 PM UTC +8)
- Flexible paid time off (PTO) - After the first 3 months of employment
- Diverse, multicultural working environment
- Training and certification opportunities on AWS, GCP, and/or Azure.
Top Skills
Ansible
Aws Cloud Native Services
Azure Cloud Native Services
Docker
Entra Id
Gitlab
Java
Kubernetes
Linux
Okta
Pagerduty
Python
Servicenow
Sumologic
Terraform
Similar Jobs
Artificial Intelligence • Fintech • Information Technology • Software • Data Privacy
Act as a technical liaison between clients and production teams, managing accounts, addressing technical support issues, and ensuring compliance with regulations.
Top Skills:
Arc SuiteArcfilingArcproArcreporting
Healthtech • Software
The Strategic Operations Analyst drives operational improvements through data-driven insights, process improvements, and compliance management, collaborating with product, compliance, and operational teams.
Top Skills:
ExcelPower BISQLTableau
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Vulnerability Management Team Lead will oversee vulnerability assessments, remediation processes, and collaboration across IT teams to enhance security practices in production environments.
Top Skills:
AWSJIRAKubernetesPowershellPythonSIEMSoar
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
