The L3 Application Support Engineer resolves critical application issues, leads root cause analysis, and ensures application stability. They collaborate with product and development teams for defect management through Azure DevOps.
Company Description
Food Service
Job DescriptionUSC and GC only at this time - 6 month contract-to-hire
We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise, incident resolution, and long-term application stability improvements. The L3 engineer acts as the final escalation point for critical issues, leads root cause analysis (RCA), and partners with Product and Development teams to ensure that defects (bugs) and feature requests (stories) are properly documented, prioritized, and delivered through Azure DevOps (ADO).
- 5+ years of experience in application support, production support, or software operations.
- Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g., Jira, Azure DevOps).
- Expertise in monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot).
- Experience leading root cause analysis and managing complex production incidents.
- Preferred:
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
- Certifications such as ITIL Intermediate/Expert, Splunk Power User, Dynatrace Associate, or Certified Problem Manager.
- Familiarity with Agile and DevOps practices, including backlog grooming and sprint planning.
- Experience in enterprise-scale environments with complex application landscapes.
All your information will be kept confidential according to EEO guidelines.
Top Skills
Alertbot
Azure Devops
Dynatrace
Helix
JIRA
Splunk
Zabbix
Similar Jobs
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
As a Manager of Regulatory Compliance, you will oversee compliance for sportsbook trading operations, manage a team, ensure regulatory alignment, and implement scalable processes.
Top Skills:
Regulatory ComplianceRisk ManagementSportsbook PlatformsTrading OperationsTrading Tools
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
The Associate, Market Operations at DraftKings ensures market integrity through managing activities, supporting Exchange Members, conducting market surveillance, and collaborating with teams for operational excellence.
Top Skills:
AIMarket ConfigurationMarket SurveillanceReporting ToolsTrading Dynamics
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
The Sales Process Specialist manages post-sales implementation of TIC products and services, collaborating with account owners on strategies, ensuring customer adoption, and supporting ongoing relationships.
Top Skills:
Crm SoftwareMS Office
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
