L2 Service Desk Engineer

The Stitch Fix Tools and Platform (TAP) team drives innovation and operational excellence across the enterprise. The TAP team plays a pivotal role in shaping the future of technology tools and services used across the organization. The team oversees critical functions such as Identity and Entitlement Management, Integrations, and Workforce Technology Solutions, ensuring technology solutions and services align with Stitch Fix’s strategic goals and deliver exceptional value to the end user.  

As an L2 Service Desk Engineer, you will report directly to the Manager of the TAP team and serve as a critical member of the TAP team. This role requires strong technical skills in Identity and Access Management using OKTA, Google Workplace, Atlassian, Slack, Zscaler, and Python for RPA (robotic process automation).  You should also have experience with Rest API and IaC using Terraform. The role also requires expertise in using the FreshService ticketing system. You are a strong collaborator with excellent communication skills, and you possess a client-first mentality. You will be responsible to assist with L2/L3 service delivery support and assist both business and technology employees to quickly resolve advanced technology service issues. You will possess deep technical knowledge and utilize strong customer delivery skills to resolve complex technical problems and provide an outstanding user experience.

• Join a dynamic and highly collaborative team that possesses deep technical skills from whom you can learn and sharpen your existing skills
• Resolve challenging technical problems while simultaneously positively contributing to customer success
• Gain the ability for deeper learning, specialized experience and directly impact customer experience
• Learn new technologies, expand your knowledge base, and further develop your technical skills

• You are a strong technologist with 5+ years in IT Systems, Identity and Access Management, Technology Tools and Services.
• You have a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• You have strong analytical and problem-solving skills. 
• You have outstanding communication skills and the ability to lead with empathy.

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.