KYC Business Transformation - Vice President

Job Description
Join Wholesale Know Your Customer (KYC) Operations as a Project Manager and spearhead transformative KYC initiatives that elevate operational excellence, ensure regulatory compliance, and modernize processes-driving our strategic vision forward with every project you lead.
As a Project Manager within Wholesale KYC Operations, you will lead and deliver KYC (Know Your Customer) transformation projects that drive operational excellence, regulatory compliance, and process modernization. You will be responsible for managing project lifecycles, coordinating cross-functional teams, and ensuring successful execution of KYC transformation initiatives. This role is pivotal in supporting the Wholesale KYC Operations agenda and advancing our strategic objectives.
Job Responsibilities:

• Manage end-to-end delivery of KYC transformation projects, including planning, execution, monitoring, and closure, ensuring alignment to business goals.
• Develop detailed project plans, define scope, set milestones, allocate resources, and track progress to ensure timely and successful project delivery.
• Partner with senior leadership and cross-functional teams to drive project outcomes, resolve issues, and communicate status updates.
• Champion a culture of innovation and change, encouraging adoption of new technologies and approaches to enhance KYC operations.
• Identify project risks and issues, develop mitigation strategies, and escalate as needed to ensure project objectives are met.
• Collaborate with business and technology teams to re-engineer KYC processes, implement best practices, and support continuous improvement initiatives.
• Ensure projects adhere to internal controls, governance standards, and audit-readiness requirements for KYC data and processes.
• Utilize data visualization and automation tools (e.g., Alteryx, Tableau) to monitor project metrics, generate insights, and support decision-making.

Required qualifications, skills and capabilities

• Minimum five years of project management experience in KYC, AML, or regulatory transformation projects.
• Strong organizational skills with the ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills, with proven ability to develop senior level presentations.
• Demonstrated ability to work independently and escalate complex issues appropriately.
• Strong problem-solving skills and attention to detail.
• Experience with digital tools such as SharePoint, Tableau, and Alteryx.
• Knowledge of Know Your Customer, Anti-Money Laundering, or regulatory compliance processes

Preferred qualifications, skills and capabilities

• BA/BS degree or equivalent work experience in financial services.
• 5 - 10 years relevant experience in AML/KYC.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.