About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.
Role overview
The Knowledge Content Analyst II is responsible for sourcing, analyzing, and maintaining quality customer/customer partner content to enable the Accolade Front Line Care Team to support members and member self-service in the Accolade applications. With a primary focus in areas such as Customers and Vendor Partners, Carriers and Third-Party Administrators (TPAs), and/or Pharmacy Benefit Managers (PBMs), this person will establish positive working relationships and assist in the creation and evolution of integration and ongoing maintenance materials and processes. Additionally, this individual is responsible for participating in cross-functional projects and initiatives to provide content expertise across the business.
A day in the life…
- Serve as a subject matter expert and perform activities related to one or more content focus areas, such as:
- Customers and Vendor Partners
- Carriers and Third-Party Administrators (TPAs)
- Pharmacy Benefit Managers (PBMs)
- Deliver a best-in-class knowledge content experience:
- Establish collaborative relationships with customers/customer partners and internal stakeholders
- Lead discussions on an integrated delivery model between Accolade and customers/customer partners resulting in agreed integration details, artifacts, and process
- Act as a liaison cross-functionally to ensure internal teams have the information needed to provide high-quality service
- Complete and deliver implementation artifacts on time with high quality for new customer launches, expansions, and renewals
- Identify and resolve gaps
- Ensure content is consistent with Accolade tools and style guides
- Provide regular status reports on progress and raise risks
- Manage, maintain/build, and/or review internal and customer-facing content for new customer implementations on an ongoing basis
- Triage, respond to, and resolve content tickets (CFQs) in a timely manner
- Cooperate with development teams on content and/or implementation validation applications
- Identify and recommend continuous improvement initiatives; leverage senior team members to support scoping of work, identifying of desired outcomes, and development/execution of deliverables
- Participate in cross-functional initiatives as required
What we are looking for…
- Equivalent of a bachelor’s degree and/or 3-5+ years progressive experience in a related industry (for a PBM focused role, PBM experience is required)
- Strong and broad knowledge of the health care industry – understanding of benefit content, practices, and processing; ability to navigate/understand and explain health plan and benefit documentation
- Experience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefits
- Experience with Quality Assurance processes and content management/document management tools
- Strong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels – internally and externally
- Strong technical aptitude – working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessary
- Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
- Detail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skills
- Proven ability to roll up your sleeves and make a contribution quickly
The salary range for this role is:
$60300-$90500Annually
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Top Skills
Similar Jobs
.png)
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
