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The Keyholder leads the retail team, engages with clients, ensures operational standards, and supports store management in a fast-paced environment.
Hill House is seeking a Keyholder to help lead the retail team at our store in Charlotte,NC and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. This is a full-time position with a retail schedule (including weekends).
What You'll Do:
- Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met
- Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually
- Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
- Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays
- Work in a fast-paced environment with fastidious attention to detail
Who You Are:
- Retail management experience or service industry management background
- Passion for people development and customer experiences
- Self-motivated with exceptional communication and motivational attitude
- High degree of flexibility and initiative
- Embraces a culture of learning and advocacy
- Has lived experiences with people from different backgrounds and diverse teams
Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.
Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected].
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
