Key Account Manager (Texas)

You collaborate cross-functionally with multiple teams, including client success, solutions, onboarding, sales, and marketing to ensure clients achieve meaningful outcomes. You don’t just manage renewals—you shape strategy, uncover growth opportunities, and deliver consultative value that goes far beyond the product.

You bring a deep understanding of education systems and college and career readiness, and use that knowledge to guide clients through implementation, scale, and impact. You’re comfortable advising superintendents, supporting grant applications, designing custom KPIs, and amplifying client success stories. 

Most importantly, you play a central role in Xello’s continuous improvement—bringing insights from the field that inform how we grow, evolve, and serve our mission.

Sound exciting to you? Read on!

What you’ll do…

As a key account manager at Xello, you’ll serve as a trusted partner to our largest, most high-impact districts—navigating multilayered stakeholder networks, aligning diverse priorities, and driving long-term success in future readiness with Xello. 

Orchestrate multi-layered stakeholder governance around Xello: In large school districts, Xello’s usage is spread across multiple schools, with leadership responsibilities shared among central administration offices, curriculum leaders, IT departments, and more.

• Establish a stakeholder map, which clearly identifies roles, levels of influence, and decision-making responsibilities.
• Form an advisory council or steering committee of superintendents, counselors, and more, to maintain alignment and communication between Xello and clients. 
• Create tiered communication cadences, such as strategic for leadership, tactical for school staff, and operational for IT/administrators.
   

Provide guidance to clients regarding the implementation of Xello in the classroom: Be a strategic partner who brings domain knowledge and insights, and leads the way in driving adoption of Xello in clients’ future readiness initiatives for students. 

• Help schools embed the platform into existing advisory, classroom, and CCR programming.
• Regularly conduct partnership reviews that are tied to district goals and outcomes. 
• Produce narrative reporting that connects Xello’s usage to district-wide student outcomes. 
• Deliver benchmarking insights using anonymized data, collaborating with the success team and territory managers on metric development.
• Proactively offer program design input, including how to integrate Xello into advisory periods, CCR mandates, and more. 

Be a creative problem-solver and strategic resource consultant: School districts can often operate within shifting budgets, creating risk and opportunity.

• Stay aware of upcoming legislative or funding shifts, and proactively communicate options or pivots to key district contacts.
• Project manage the full client lifecycle—ensuring alignment between revenue goals, adoption metrics, implementation plans, and risk mitigation. Track and escalate risks early, and build remediation plans collaboratively with internal and external stakeholders.

Be a strategic growth partner with the sales and marketing team:

• Co-develop proposals and presentations with the sales team that are hyper-personalized and tailored to district-wide goals.
• Build and activate champions in marketing campaigns and Xello reference efforts.
• Collaborate with the marketing team to produce co-branded success stories and local thought leadership.

Spotlight and amplify the district’s wins

• Nominate district leaders for case studies, webinars, and conferences (e.g., ACTE, ASCA, AASA).
• Help them publish success metrics and social recognition internally and externally—becoming known as a district of innovation.

What we’re looking for…
 

• Former educator with direct experience in Texas in counseling, CTE, CCMR, or K–12 leadership roles
• 3 to 5 years of demonstrated success in account management, client leadership, or strategic program oversight—ideally in a SaaS or EdTech environment, or through “on the ground” experience in education
• Familiar with district-level structures, processes, and priorities
• Able to navigate multilayered systems and stakeholders
• Able to effectively engage and influence superintendents, curriculum leaders, counselors, and school staff
• Proven track record of driving satisfaction, retention, and growth across complex accounts or initiatives
• Comfortable leading both strategic and tactical conversations, from executive briefings to hands-on training sessions
• Willing and able to travel up to 30% of the time to support client relationships and engagement in Texas 
• Passionate about education, student success, and the opportunity to make a lasting impact through scalable programs