Key Account Manager Law Firm

About Questel: Questel is a global leader in intellectual property (IP) solutions and services, offering comprehensive support to companies and law firms in managing their IP portfolios. Our mission is to help our clients streamline their processes, reduce costs, and maximize the value of their intellectual assets. We provide end-to-end IP solutions that cover the entire innovation lifecycle, from idea generation to portfolio management and enforcement.

Position Overview: The Key Account Manager (KAM) for the Law Firm Market will be responsible for managing and expanding relationships with our key law firm clients. The role involves understanding the specific needs of law firms, offering tailored solutions from Questel’s product and service portfolio, and ensuring client satisfaction and retention. The KAM will work closely with other departments, including Sales, Customer Success, and Product Development, to deliver exceptional service and drive growth within the law firm segment.

Key Responsibilities:

• Account Management: Manage a portfolio of key law firm accounts, serving as the primary point of contact. Build and maintain strong, long-lasting client relationships.
• Client Development: Identify opportunities to expand the use of Questel’s products and services within existing accounts. Proactively seek new business opportunities within the law firm market.
• Solution Selling: Understand the specific challenges and needs of law firms and provide tailored IP solutions that address their requirements. Educate clients on the benefits of Questel’s offerings and how they can enhance their IP management processes.
• Revenue Growth: Drive revenue growth by upselling and cross-selling Questel’s products and services. Meet or exceed sales targets and contribute to the overall revenue goals of the company.
• Strategic Planning: Develop and implement strategic account plans for each key account, focusing on client satisfaction, retention, and growth.
• Collaboration: Work closely with internal teams to ensure the successful delivery of services to clients. Collaborate with Sales, Customer Success, and Product Development to address client needs and resolve any issues that arise.
• Market Insights: Stay updated on trends, challenges, and developments within the law firm market. Provide feedback to internal teams to help shape product development and marketing strategies.

Qualifications:

• Experience: Minimum of 2 years of experience in key account management, preferably within the legal or IP industry. Experience working with law firms is highly desirable.
• Education: Bachelor’s degree in Business, Law, or a related field. A background in IP or legal services is a plus.
• Skills:
  • Strong understanding of the law firm market and IP management processes.
  • Proven ability to manage multiple key accounts and drive revenue growth.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
• Technology: Proficient in using CRM systems (e.g., Salesforce) and other sales and marketing tools.

What We Offer:

• Competitive salary and commission structure.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment with a focus on innovation and growth.