Key Account Manager - Americas (LATAM & NORAM)

Role Overview:

Nuitée is hiring a Key Account Manager to own and grow a portfolio of accounts across LATAM and NORAM, with full accountability for TTV, conversion, and revenue targets.

You'll act as the single point of ownership for everything that drives account performance, from technical adoption to commercial growth, working autonomously to identify, prioritise, and resolve whatever is getting in the way of an account scaling.

Nuitée has a large number of US-based clients onboarding, with a strong pipeline behind them. This hire is the first step toward properly covering LATAM and NORAM, as the Key Account team expands to 5 KAMs.

• You own a portfolio end-to-end, with real autonomy from day one and no operational safety net telling you what to do next
• You'll be driving one of the company's biggest growth bets. The growth happening in the US will have a major impact on the business, and you're the one leading that market on the ground
• Your decisions and account management will meaningfully shape Nuitée's broader commercial strategy in the region

Nuitée has grown 10x since 2022, and was profitable already before raising a $48M Series A led by Accel. This role sits right at the center of that growth.

• An account is approaching over-utilisation of their inventory feed, who flags it, and how fast can it get resolved before it becomes a client issue?
• A client's growth is flattening, what does the data say, and what's the plan to get it moving again?
• There's a clear upsell opportunity on an account, how do you own that commercial conversation and get it closed?
• Supply and a client's needs aren't compatible, how do you coordinate internally to fix it before it becomes a churn risk?

• Manage a portfolio of customer accounts.
• Build strong relationships with clients and understand their business needs.
• Serve as the primary point of contact for customer inquiries and issues.
• Coordinate with internal teams (sales, support, product, operations and engineering) to meet customer expectations.
• Identify growth opportunities with the clients
• Monitor customer satisfaction and resolve concerns proactively.
• Track account performance to reach a consistent growth with clients

The Americas KAM owns the full commercial and operational relationship with a defined portfolio of Strategic and Key accounts across LATAM and NORAM, from post-onboarding through to growth. In scope:

• Full account ownership post-onboarding: performance, retention, and revenue growth
• Participation in the onboarding process on a case-by-case basis, as determined by the Lead KAM based on account complexity and strategic importance
• Revenue targets assigned progressively as the KAM ramps up and takes ownership of accounts
• Upsell and cross-sell: identified and closed by the KAM directly
• Close collaboration with Onboarding, Sales, Monitoring, and Product teams

• Has 5+ years of experience managing accounts with ambitious, measurable revenue targets, and a track record of hitting them
• Has strong analytical skills, able to independently interpret complex data, spot trends, and translate them into action without being told
• Has experience with CRM tools (HubSpot is a plus)
• Is proactive, comes with a plan rather than waiting for direction, and isn't afraid to pick up the phone and call a client directly
• Is based in Latin America or the US, with full availability to cover LATAM and NORAM business hours (East and West Coast US)
• Has native or near-native proficiency in both Spanish and English