Junior Product Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

At Approach, part of the Fullsteam organization, we’re a passionate group of climbers, innovators, and problem-solvers dedicated to making the lives of rock-climbing gym owners easier. Founded by gym owners for gym owners, we’ve reimagined what climbing software should be: intuitive, reliable, and built to help you scale new heights (pun intended).

Our mission is to empower climbing gyms with the tools they need to succeed so they can focus on fostering strong climbing communities.

As a Junior Product Manager at Approach, you will play a crucial role in driving the development and enhancement of our climbing gym software platform. You will collaborate with to ensure our products meet the unique needs of the climbing gym industry. Your responsibilities will include conducting market research, support product roadmap creation, and managing product development projects. You will also work closely with the design team to ensure a seamless user experience and provide customer support to address product-related inquiries. This position offers an excellent opportunity for growth and professional development in a dynamic and innovative environment.

Primary Responsibilities:

• Product Development: Assist in the development and enhancement of SaaS products tailored to climbing gyms. Collaborate with engineering, design, and marketing to ensure product alignment with market needs.
• Market Research: Conduct market research to identify customer needs, industry trends, and competitive landscape. Analyze data to inform product decisions and strategy.
• Product Roadmap: Support the creation and maintenance of product roadmaps. Prioritize features and improvements based on customer feedback, market demands, and business goals.
• User Experience: Work closely with the design team to ensure a seamless and intuitive user experience. Gather user feedback and conduct usability testing to refine product features.
• Project Management: Manage product development projects from inception to launch. Coordinate with various stakeholders to ensure timely delivery and quality of product releases.
• Documentation: Create and maintain detailed product documentation, including specifications, user guides, and release notes.
• Customer Support: Provide support to customers and internal teams regarding product-related inquiries. Assist in troubleshooting and resolving product issues.
• Performance Monitoring: Monitor product performance and usage metrics. Identify areas for improvement and propose solutions to enhance product effectiveness.

Skills & Competencies:

• You can use data and logic to solve complex problems.
• You are good at communicating your thoughts clearly and efficiently.
• You are good at building relationships and working in a team.
• You are comfortable with the tools of the trade (JIRA, Productboard, Figma, etc).
• You know what Agile development is and how to follow best practices.
• You can hold your own in a conversation about software development and UX methodologies.

Minimum Qualifications:

• Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Experience: 1-2 years of experience in product management in a SaaS environment, preferably in an Agile environment.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.