The Voice Engineer will monitor and troubleshoot voice systems globally, ensuring effective communication and managing related platforms and processes.
We are seeking a Voice Specialist with 1-3 years of experience to join our team. The ideal candidate will possess strong technical expertise and excellent communication skills, with a proven ability to manage and troubleshoot voice systems on a global scale. This role requires a proactive individual who can effectively monitor, diagnose, and resolve issues, ensuring seamless voice communication across various platforms.
Responsibilities
- Monitor global voice equipment using advanced monitoring tools.
- Diagnose and resolve technical issues related to voice communication systems.
- Utilize ServiceNow (SNOW) and JIRA for effective monitoring and issue tracking.
- Apply technical expertise across various platforms, including Cisco Call Manager, Call Center Systems, and Amazon Connect.
- Manage voice recording, retention systems, audio conferencing, and other related platforms.
- Oversee SBC Voice Gateways and SIP Routing for optimal performance.
- Participate in Change Management, Release Management, and Incident Management processes to ensure system reliability and efficiency.
Requirements
- Exceptional verbal and written communication abilities.
- Fluent English
- CCNP (Voice) certification or equivalent courses and practical experience.
- Proficiency in monitoring tools like ServiceNow (SNOW) and JIRA.
- Experience with Cisco Call Manager, Call Center Systems, Amazon Connect, Voice Recording (NICE), and Retention Systems.
- Proficiency in Audio Conferencing, Avaya, Zoom, Unity Mail Systems, Trader Voice Platforms (IPC BT Unigy, ISR Hoots), SBC Voice Gateways, and SIP Routing.
- Experience in Change Management, Release Management, and Incident Management processes.
Top Skills
Amazon Connect
Avaya
Call Center Systems
Cisco Call Manager
JIRA
Nice Voice Recording
Sbc Voice Gateways
Servicenow
Sip Routing
Trader Voice Platforms
Unity Mail Systems
Zoom
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