Jira Subject Matter Expert (SME)

Description
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale..
The Role
The Jira Subject Matter Expert (SME) will play a key role in the administration, configuration, and strategic use of Jira across engineering and enterprise teams. This role supports the development of scalable workflows, governance standards, and integrations that enable efficient issue management and cross-functional collaboration.
What You'll Do (Responsibilities)

• Administer and configure Jira Software and related Atlassian tools.
• Design and maintain custom workflows, fields, screens, and automation rules.
• Collaborate with stakeholders to gather requirements and implement Jira solutions.
• Establish and enforce Jira governance and change control processes.
• Support integrations with Confluence, Bitbucket, GitHub, and other enterprise tools.
• Provide user training, documentation, and support.
• Monitor system performance and recommend improvements.
• Stay current with Atlassian product updates and best practices.

Your Skills & Abilities (Required Qualifications)

• Bachelors in Engineering, IT or Computer Science
• 3+ years of experience as a Jira Administrator or SME
• Strong knowledge of Jira project types, schemes, and automation
• Experience with Jira REST APIs and scripting tools (e.g., ScriptRunner)
• Familiarity with Agile, SAFe, or ITSM methodologies
• Strong communication and stakeholder engagement skills

What Can Give You a Competitive Edge (Preferred Qualifications)

• Atlassian certifications (e.g., ACP-120, ACP-610)
• Experience with Jira Service Management and Confluence
• Background in systems engineering or enterprise tool governance

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.