IVR Content & Localization Manager

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

The Content & Localization Manager is responsible for managing and maintaining a large library of multilingual voice content used across IVR systems. This role ensures that audio prompts are accurate, consistent, high-quality, and delivered on time across multiple languages and regions. The position plays a critical role in customer experience by ensuring that IVR voice content is clear, culturally appropriate, and technically ready for deployment.

The role works closely with IVR Engineers, Application Architects, Product Owners, localization vendors, and voice talent. It combines content management, quality assurance, and coordination responsibilities, with opportunities to contribute directly to IVR dialogue design and content standards.

Responsibilities:

• Manage a large and growing library of IVR audio prompts across multiple languages
• Coordinate localization efforts, including scheduling, delivery, and version control of audio files
• Perform quality assurance on localized content, including linguistic accuracy, pronunciation, diacritics, spelling, and consistency
• Edit and post-process audio files to ensure they meet technical and quality standards
• Manage relationships with voice talent and localization vendors
• Ensure timely delivery of audio assets to support IVR releases and updates
• Collaborate with IVR Engineers and Architects to align audio content with technical requirements
• Contribute to IVR dialogue design and content structure
• Maintain documentation, naming conventions, and cataloging standards for audio assets
• Participate in cross-regional coordination, including attending calls outside standard working hours when required

• Strong background in linguistics, localization, content management, or a related field
• Excellent attention to detail, particularly regarding spelling, grammar, and diacritics
• Experience managing large volumes of content or media assets
• Strong communication and coordination skills
• Experience working with Microsoft Office tools
• Ability and flexibility to attend calls across different time zones

Nice to have:

• Fluency in one or more non-English languages
• Experience with IVR systems or IVR dialogue design
• Audio editing and post-processing experience
• Copy editing or editorial background
• Experience with library science, cataloging, or structured content management
• Prior experience working with localization or voice production vendors

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.