GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
- The ITSM Developer provides value to IT service capabilities by supporting IT Services Management (ITSM) Products and engineering improvements to ITSM environments by improving user experience and developing automations.
- In this role, you will support multiple SaaS products including but not limited to, ServiceNow, Vonage, Azure IdP. You will partner closely with other members of the IT and Infrastructure team, and other business departments to develop and optimize shared IT services.
- This role will be accountable for maintaining ITSM Products under the IT services management as well as identifying, designing, and implementing improvements thus enhanced user experience and maturing system automations.
Job Responsibilities
- Develop, maintain, develop, and enhance applications on ServiceNow platform including, but not limited to, ITSM, SPM, APW, CMDB, ITOM/ITAM, CSM, ATF, DevSecOps, Service Portal, custom application development, etc. using an Agile approach.
- Create and present and implement ideas on how to improve processes and procedures involving IT Service Management improving end-user experience.
- Deploy, maintain, and audit IT managed SaaS applications leveraging SSO, Just-in-Time-Provisioning, ensuring compliance and adherence to document retention requirements.
- Partner with other application owners enabling SSO and Just-in-Time-Provisioning for SaaS applications using SAML/Azure AD.
- Develop and integrate Hub and Spoke features in IT Service Management to service account creation/management as well as group assignment in AD/Azure AD to automate those processes.
- Customize ServiceNow applications and facilitate roll out of new applications and modules and configure application UI, workflow, and API.
People Manager
- No
Education, Experience, and Skills
- +4 years of experience designing, implementing, and improving IT Service Management (ITSM) tools such as ServiceNow, Jira Service Management, or ZenDesk.
- +2 years of experience ensuring comfort with multi forest Microsoft Active Directory, Microsoft Azure Active Directory in hybrid environments, and OpenLDAP integrations.
- Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow.
- Effective communicator of technical issues and solutions to multiple organizational levels internally and externally.
- Experience with designing, modifying, developing, writing, and implementing software programming applications.
- Expertise with hybrid Microsoft enterprise infrastructure design and support.
- Experience in compliant environments, including HIPAA and/or HITRUST.
Certificates, Licenses, Registrations
- N/A
Physical Demands
- Ability to stand, walk, and sit for extended periods.
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
- Work is primarily performed in an office setting with a typical climate-controlled environment or at home (work from home).
- Occasional exposure to manufacturing or warehouse areas, which may involve loud noises, dust, and varying temperatures.
- This role may require occasional travel to client sites, with potential exposure to outdoor weather conditions.
- Standard work hours are Monday through Friday, 9 AM to 5 PM EST, with occasional overtime required during peak periods.
#LI-REMOTE
~
Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
