IT Systems Engineer IV

Primary City/State:

Arizona, Arizona

Department Name:

IT Network Services

Work Shift:

Day

Job Category:

Information Technology

Great careers are built at Banner Health. We understand that talented professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices including this 100% remote position. Apply today.

Banner Health’s Voice Services team is seeking a System Engineer IV with deep technical knowledge in telecommunications architecture, design, administration and support, to provide technical leadership and help drive the future strategy of enterprise voice systems at one of the premier health-care organizations in the country, all while working in a progressive organization that has placed high in the Computerworld Best Places to Work in IT for 4 straight years. Voice Services is responsible for providing system support for core and ancillary enterprise telephony systems that deliver superior availability across 265+ sites in 6 states. This position will help us build a future telecommunications strategy that supports SDN, cloud-first strategy in an a culture that demands innovation and operational excellence.

As a System Engineer IV, you will work alongside a group of talented and dedicated telecommunications professionals to perform system optimization, upgrades and establish standards & best practices for a variety of use cases. Your specific knowledge with Cisco Unified Communications Manager, Cisco Unity, Cisco Emergency Responder, SIP configuration & analysis, voice routers, voice gateways, Session Border Controllers, and contact center solutions will be tested to the limit, with the opportunities to specialize in specific technologies, develop a broad set of skills in multiple tools and systems, or a bit of both. You will participate in an on-call rotation to address complicated problems or issues, and handle escalations from other teams that manage day-to-day administration and provisioning.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life!

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is a seasoned expert that demonstrates a high degree of technical knowledge for infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as project leader for large scale projects and is able to lead, plan, design, implement and support all company Information Technology infrastructure, networks, hardware and applications. Provides leadership to team, directing day to day operations.
CORE FUNCTIONS
1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality.  Reviews team member's designs end user training and curriculum for applications and systems. Assures complete plan for the initial rollout and ongoing training of the user community. Defines strategic areas of responsibility. Plans and decides upon the reassigning and restructuring of significant organizational resources. Influences and sponsors cross-organizational decisions on work prioritization, resource allocation and long-range standards of performance. Takes decisive action to either create opportunities or minimize potential problems. Proactively addresses next steps, upcoming issues and obstacles. Takes calculated, high level risks that commit significant organizational resources to deliver significant business outcomes.

2. Technology Standards: Mentors junior team members in monitoring all installed systems and infrastructure in line with company guidelines or SOP (Standard Operating Procedure).  Provides guidance to team members in project, management; ensures appropriate planning and interaction between various customer and Information Technology departments and hardware/software vendors. Provides expectations for development of well-defined project plans, work schedules and critical path timelines. Compiles professional, well thought out designs to very complex technical processes and presents to Senior Level Management. Engage with senior leadership regularly with reports on project status, activities, and achievements. Conduct high-level root cause analysis for service interruption and establish preventive measures; may require collaboration with software vendor; mentors team members in process to include documentation. Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to. Responsible to create technical documents to include- process maps, Business Requirement Documents, system diagrams, application maps, test plans, etc. Provides guidance and oversight to the development of fully integrated testing scenarios. Monitors change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards.

3. Innovation and Futures: Leads a team of information technology professionals, end user customers and vendors to assemble request for information/proposal (RFI/RFP), return on investment (ROI) calculations, capital or operating budgets data or other high-level strategic specifications and documents. Identifies and acts upon opportunities for continuous improvement. Encourages exploration of alternative approaches. Demonstrates personal commitment to change through actions and words. Mobilizes others to support change through times of stress and uncertainty. 

4. Advisor and Partner: Provides leadership for company staff, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead taskforces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency. Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require. 

5. Communication: Presents difficult or complex ideas clearly and effectively, translating complex technical concepts into laymen terms. Relates complex issues and articulates in a straightforward manner. Communicates effectively with a wide variety of technical and business audiences. Considered an excellent public speaker and communicator. Presents information or ideas to the interests, level and needs of the audience. Actively engages participants and encourages input. Promotes and facilitates free and open communication. Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences. 

6. Measurements: Ensures Key Performance Indicators are supported and tracked in all levels of work effort. Clearly defines success and implements the measurements to understand when success is achieved. Leads team in identification of improvements to increase KPI compliance. Uses performance metrics and management observation to identify opportunities for mentoring and developing others. Ensures that employees receive the appropriate level of coaching and mentoring across their area of responsibility. Monitors the effectiveness of coaching and develops required skills in assigned staff. 

7. Strategic/Leadership: Provides expertise and guidance to the user community and mentors junior members of the department. Is expected to work autonomously and have minimal interaction with their Leader with regards to daily operations. Clearly defines mutual expectations of self and others. Takes appropriate actions to ensure obligations are met. Revises standards in response to change.  Develops, directs, coaches, mentors, and reinforces team members in line with the mission, vision, values, goals, and performance standards of formal and informal teams. Encourages and facilitates cooperation and results-orientation. Fosters an environment of collaboration. Inspires, motivates, and guides team members. Fosters commitment, team spirit, pride, and trust. Allocates team roles and accountabilities. Takes actions that support and drive a team-oriented approach. Recognizes and encourages team behavior that supports achievement of the organization’s business strategy and desired culture. Employs cross-team collaboration to share new technologies and best practices that support fast, effective introduction or modifications of programs, services and approaches. Acts as a role model by consistently demonstrating high level team behavior and giving credit to team members for their contributions   Works competently as a team project leader of the department or project teams. Promotes teamwork by involving others, delegating assignments and encourages them to contribute their strengths to the team.

8.  Customer Service: Mentors team members to put the needs of the customer and the team at the center of decision making.  Consistently displays awareness and sensitivity to the needs of internal and/or external customers. Leads the team to analyze results to ensure needs are met or exceeded.  Consistently displays awareness and sensitivity to the needs of internal and/or external clients. Proactively ensures these needs are met or exceeded.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, applicable professional standards, ITSM and ITIL Standards.

9. This position has responsibility for selected infrastructure applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects, coding, and applications and works at peer level. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

MINIMUM QUALIFICATIONS
Must possess a strong knowledge of technology as normally obtained through the completion of a bachelor's degree in computer science or related field.
Certain assignments require certification or credentialing in designated area.
Must also have seven plus years’ experience in a healthcare environment or an equivalent combination of relevant education, technical, business and healthcare experience.
Must demonstrate general knowledge of information technology and healthcare. Needs experience in medium scale project planning and reporting either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members.

As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy