Senior IT System Administrator

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a part of our dynamic team and transform marketing together.

Senior IT System Administrator (US Hours)

The Senior IT System Administrator supports business operations by helping teams utilize information systems to enhance efficiency. As a member of the IT Service Desk, the System Administrator provides prompt support and escalates company employees’ requests related to corporate IT equipment (such as laptops, printers, routers, and Wi-Fi access points), systems and applications (including Google Workspace, Slack, Office 365, Jira, OKTA, Salesforce, Zoom, and more), as well as operating systems and software.

This role follows company policies and standards, ensuring that corporate IT systems and equipment are fully supported and compliant with security policies and standards. The System Administrator plays a key role in maintaining compliance and reliability across IT assets within the organization.

The System Administrator reports to the Manager, ITSD, and Information Security.

In this role you’ll get to:IT Infrastructure & Security Administration

• Set up, configure and support corporate services and systems (SSO, Google WorkSpaces, Slack, Dropbox, Office365, Salesforce, Monday.com, etc) according to corporate security policies (password complexity, encryption, malware protection, logging, monitoring, backups, etc.);

• Set up, configure and support corporate equipment according to corporate security policies (password complexity, encryption, malware protection, logging, monitoring, backups, secure disposal and re-use of equipment, etc.);

• Administrate corporate anti-virus software;

• Asset management (inventory and life-cycle support of equipment, licenses, software);

• Access control (access and permission management in corporate services, periodic audit of user privileges);

• User management (on/off-boarding, support user’s life-cycle, accounts provisioning/de-provisioning);

• Manage back up process of corporate systems and services;

• Update corporate systems and equipment according to the Change Management process.

• Technical vulnerability management of local stations, office (optional, if office presents) equipment and corporate tools

• Participate in Disaster Recovery Plan (DRP) testing and implementation.

Networks

• Support local office networks/Wi-fi and negotiate with 3rd parties (optional, if office presents)

• Support corporate VPN connections 

• Check and fix security vulnerabilities in local office networks and VPN (optional, if office presents)

Support of users & IT Service Desk

• Resolve, escalate, meet SLA in internal users’ requests from the IT Service Desk Portal

• Support, develop, and keep up-to-date internal knowledge base

• Set up and support the Operational Systems (MS Windows and MacOS) of local stations

• Set up, update, and support corporate software on local stations

3rd parties

• Communication with office network and Internet providers (optional, if office presents)

• Communication with suppliers and repair equipment service

• Communication with support of corporate cloud/SaaS service providers for resolving issues

Who you are and what you need for this position:

• 5+ years of experience as a System Administrator in an IT or software development company.

• Deep understanding of the model ‘The principle of least privilege’ for User and Access Management, accounts provisioning/de-provisioning, permissions review

• Good knowledge of operational systems MacOS, Windows.

• Hands-on experience with centralized management systems, MDM for MacOS and Windows (Zoho ManageEngine, MS Active Directory, Jamf, Intune, or similar).

• Hands-on experience with administration of GSuite, Slack, Zoom, Notion, Salesforce, Atlassian stack and other SaaS.

• Hands-on experience with Single Sign-On (SSO) systems and understanding of protocols LDAP, SAML, OAuth.

• Good knowledge of networks (L2/L3, VLAN, VPNs, routing, switching, security, wi-fi, etc).

• Experience with IT asset management, software licensing, and device lifecycle management, inventory.

• Hands-on experience with antivirus software for different operational systems (MacOS, Windows)

• Hands-on experience with back-ups procedures, tools and Disaster Recovery procedures

• Upper-Intermediate or higher English level (spoken and written).

Nice to Have:

• Knowledge of ISO 27001 or SOC2 security controls and IT compliance standards.

• Familiarity with AWS cloud services (EC2, IAM, S3, VPC).

• Experience in Bash or PowerShell scripting for automation.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you’ll get from us: 

• Career Growth Path: Opportunity to progress to Senior System Administrator by gaining expertise in IT automation, scripting and security compliance.

• Certifications & Training: Support for ITIL, Security+ certifications.

• Process Optimization & Security Leadership: Work with IT Security and DevOps teams to improve infrastructure reliability and security best practices.

Who we are: 

CreatorIQ is the most trusted influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate faster and safer creator discovery, unify complex workflows, and power robust reporting, while ensuring compliance and brand safety. Thousands of the world’s most innovative brands and agencies use CreatorIQ, including Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever and more. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, San Francisco, London, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

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