IT Support Specialist

TEGNA Inc. (NYSE: TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

The IT Support Specialist position is responsible for processes development, documentation, and support for TEGNA’s server and workstation platforms within the Charlotte Hub. Working with other team members, this position will recommend, architect and implement toolsets, and services to ensure the health, security and optimal performance of the TEGNA Hub Data Centers, on premise infrastructure, as well as IT services. This position will be responsible for documenting changes, upgrades and evaluation to ensure technology is deployed and maintained with minimal impact to the Hub business center. This position will work effectively with other IT teams, Corporate departments, business units, consultants and service providers to ensure smooth operation of TEGNA’s IT platforms within the Charlotte Hub environment.
Responsibilities: 
•    Proactively ensure that TEGNA maintains a healthy and secure server and workstation environment. 
•    Manage and execute special projects. 
•    Resolve problems and document resolutions. 
•    Architect and implement toolsets and build workflows to drive automation. 
•    React to changes positively, handle other essential tasks as assigned, and productively challenge the status quo as appropriate. 
•    Work with manage service providers to drive efficient process and ensure SLAs are met 

Requirements:

• College degree or higher.
• 3+ years of demonstrated experience with server and/or end-user computing orchestration, management and monitoring toolsets including SCCM, Splunk, CrowdStrike and mobile device management platforms. Cloud experience is a plus.
• Experience with automation of system management with ServiceNow.
• Experience leading all aspects of a project from inception to planning to implementation.
• Demonstrated knowledge and experience of service desk concepts and toolsets including ServiceNow.
• Ability to prioritize multiple complex tasks/projects and follow through to completion independently or as part of a team.
• As a member of a service organization, ability to effectively communicate technical topics to various levels of internal customers and outside business partners.  Interact with customers with empathy and in a mature and pleasant manner.

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year. 

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [email protected] 

Recruiting Fraud Alert:
To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background.  Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna.com or one of our affiliate station domains.  
Recruiters or Hiring Managers will never request payments, ask for financial account information or sensitive information such as social security numbers.