IT Support Specialist

What we do: 

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.

What you’ll do: 

Zefr is seeking an IT Support Specialist to join our team in Marina Del Rey, CA! The IT team unleashes the productivity of all Zefr employees by ensuring that they have all the tools and resources they need to connect to the Zefr network, from the day they're hired and throughout their career with Zefr. You will have experience troubleshooting tech issues in a Mac environment, be able to easily communicate technical issues in easily understandable terms, and can prioritize and multitask on the fly.

• Support all of the orgs across Zefr, both local and remote

• Meet new hires and assist with their IT onboarding

• Respond to incoming tickets and walk up requests

• Research and implement new projects to be used across the entire company

• Revise and revisit processes to adapt to the needs of the business

• Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations

• Get hands on experience with industry leading IT tools

What we’re looking for:

• Knowledge of Apple computers and MacOS

• Ability to communicate technical issues to non-technical team members.

• A keen eye for detail, eager to learn and adapt quickly to new technologies.

• Ability to work independently and collaboratively within the department and organisation.

• Provide friendly and timely technical support for employees, resolving basic IT issues via phone, email, or in person.

• Assist with troubleshooting hardware, software, and network issues for end-users, including computers, printers, and Wi-Fi.

• Respond quickly and professionally to requests, ensuring a positive user experience.

• Assist with onboarding by setting up workstations, email accounts, and necessary IT resources.

• Help with hands-on requests such as setting up meeting rooms or handling equipment deliveries.

• Provide general office administration support, including organizing supplies or assisting with office moves.

• Document issues and resolutions clearly for future reference.

• Maintain a friendly, approachable demeanor and contribute to a positive work environment.

• Follow IT policies and best practices while ensuring quality service.

• Experience with Okta, GSuite, and Jamf is preferred but not required.

Benefits (for US based employees):

• Flexible PTO

• Medical, dental, and vision insurance with FSA options

• Company-paid life insurance

• Paid parental leave

• 401(k) with company match

• Professional development opportunities

• 14 paid holidays off

• Summer Fridays (we leave early on select Fridays during the summertime)

• Flexible hybrid work schedule

• In-office lunches and lots of free food

• Optional in-person and virtual events (we like to celebrate!)

Compensation (for US based employees):

The anticipated salary for this position is between $65,000 and $75,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better.  We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.