IT Support Specialist

STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee’s success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and provide effective first line support for all local, remote, and mobile staff.

This role is based out of our Arlington, Virginia office. 

Requirements:

• This position requires an active Secret security clearance, for which U.S. citizenship is needed by U.S. Government. 
• Identify, research and resolve technical issues for users
• Add to the IT knowledge base with clear/concise/detailed entries
• Treat every issue as an opportunity to educate the end-user
• Maintain an accurate inventory of hardware and software licenses
• Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting
• Create and/or maintain end-user documentation on procedures and how-tos
• Creation and administration of Active Directory user accounts
• Provision new computers for employees
• Create and test new images for Windows and Mac Operating Systems
• Help maintain scanners, copiers and workstations
• Provision phones and voicemail boxes (mobile and office)
• Support our summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete
• Administrate and help manage the ITSM system
• Order software and hardware for users and maintain a stockage objective for general consumption items
• Support the IT Team with duties as necessary to include server, user and network administration
• Create Linux accounts and manage groups, home directories, and access.
• Collaborate with IT Team
• Minor off hours duties/on-call hours as necessary
• Other duties as assigned

Preferred:

• 3+ years’ of relevant experience
• Experience supporting operating systems including Windows 10, Linux, and Mac OSX
• Experience supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops)
• Intermediate Active Directory skills with the capability of managing user accounts, printers and other resources
• Helpdesk and/or Desktop certifications such as Linux+, Security+, Network+ desired
• Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company
• Problem solver with excellent time management and organizational skills
• Ability to prioritize work tasks to meet customer demands and deadlines
• Exceptional customer service, interpersonal skills, and desire to learn.
• Self-motivated with strong analytical, diagnostic, and troubleshooting skills