The IT Support Analyst will manage Active Directory, Microsoft 365 administration, email security, and provide advanced support for users while maintaining documentation. They will utilize ITSM tools for incident tracking.
Job Title: IT Support Analyst
Location: Remote
Duration: 12 Months
Overview:
We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions.
The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams.
Key Responsibilities:
Active Directory & Azure AD
Microsoft 365 Administration
Email Security & Filtering
Infrastructure & Troubleshooting
Ticketing & Documentation
Required Qualifications:
Preferred Certifications:
Soft Skills
Location: Remote
Duration: 12 Months
Overview:
We are seeking an experienced IT Support Analyst with strong expertise in Active Directory (on-prem and Azure), Microsoft 365, and enterprise security solutions.
The ideal candidate is a hands-on problem solver who can administer cloud and on-prem environments, secure critical assets, and provide advanced support for users and IT teams.
Key Responsibilities:
Active Directory & Azure AD
- Administer on-premises and Azure Active Directory environments, including user/group management, OU structure, and Group Policy Objects (GPOs).
- Implement and maintain Role-Based Access Control (RBAC), Conditional Access, and Multi-Factor Authentication (MFA).
- Configure and support Single Sign-On (SSO) integrations and federation services.
Microsoft 365 Administration
- Manage Microsoft 365 tenants, licensing, and security/compliance settings.
- Monitor and audit user activity; revoke sessions or licenses as needed.
- Troubleshoot and resolve Exchange Online, Teams, and SharePoint issues.
Email Security & Filtering
- Support and maintain email security platforms such as Mimecast or Proofpoint.
- Investigate and resolve inbound/outbound email delivery issues with external parties.
Infrastructure & Troubleshooting
- Provide advanced support for VDI, VPN, and enterprise network connectivity.
- Diagnose and resolve issues across Windows desktops, laptops, and enterprise applications.
Ticketing & Documentation
- Utilize ITSM tools such as ServiceNow or Jira for incident tracking and change management.
- Maintain clear documentation of procedures, configurations, and troubleshooting steps.
Required Qualifications:
- 2+ years of experience supporting Microsoft technologies in a mid-to-large enterprise.
- Strong knowledge of Active Directory, Azure AD, and Group Policy.
- Proficiency with Microsoft 365 administration, security, and compliance features.
- Hands-on experience with email security solutions (Mimecast, Proofpoint, or similar).
- Solid understanding of networking fundamentals, VDI, and VPN troubleshooting.
- Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).
Preferred Certifications:
- Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104),
- Microsoft 365 Certified: Fundamentals (MS-900), Modern Desktop Administrator Associate (MD-102),
- Security, Compliance, and Identity Fundamentals (SC-900).
- Other valued credentials: AWS Cloud Practitioner, CompTIA Cloud+, or Google Cloud Digital Leader.
Soft Skills
- Strong problem-solving and analytical abilities with a focus on customer service.
- Excellent written and verbal communication skills.
Top Skills
Active Directory
Azure Active Directory
JIRA
Microsoft 365
Mimecast
Proofpoint
Servicenow
Vdi
Vpn
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