IT Support Analyst

The IT Support Analyst assists all WSL team members in our regional offices, to ensure all required user-based technology is distributed and accounted for and running properly. This is a full-time, non-exempt position reporting to the IT Manager. This is a hybrid position with a current 3 days in office at our El Segundo HQ. 

 Responsibilities include (but not limited to):

• Manage and prioritize help desk tickets, ensuring timely resolution of issues.
• Assist in managing our Google Workspace for Business platform including but not limited to: adding new users and assigning them to proper email distribution lists, troubleshooting Google Workspace.
• Assist in our SaaS applications including but not limited to; adding new users, creating knowledge base articles, and troubleshooting issues that occur.
• Assist in management of AT&T Business Premier Account including but not limited to adding new lines of service and configuring new phones, ensuring the correct international plans are set up ahead of our event schedule.
• Install, and troubleshoot software applications, including operating systems and produ
• ctivity suites.
• Support  local based events as needed.
• Assist with onboarding and offboarding end users
• Provide support both on site in person and remotely for all employees including executive level.
• Other duties and projects as assigned.

 Qualifications: 

• 1-3+ years prior experience in a technical support or service desk role servicing end-users in a corporate setting.
• Bachelor’s Degree or equivalent work experience 
• Familiarity and proven experience with various operating systems (Windows, macOS),common software applications, and basic hardware troubleshooting. 
• Experience troubleshooting and resolving basic technology issues.
• Experience with Okta, Active Directory, Azure, and Google Workspace preferred 
• Friendly, personable, and customer service oriented, self-driven, tech savvy and professional.
• Asset management experience preferred.
• Curiosity for cloud-based services, experience with Microsoft 365 is a plus.
• Excellent communication skills.

Personal Attributes:

• Above all, integrity and honesty.
• Incredibly organized and capable of juggling multiple projects simultaneously
• Willingness to work independently.
• An exceptional work ethic (No job is too small).
• Exceptional attention to detail.
• Masterful organizational skills.
• Optimism and energy for the company and its future.
• An open and collaborative nature.
• A high degree of self-awareness of one’s own personal style, strengths, key areas for improvement.
• Enjoys working in a fast-paced environment
• Intellectual curiosity and enthusiasm for learning.
• Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Salary Range: $24.00- $28.00/hour based on relevant experience