We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
Your Purpose
As an IT Management Engineer, your primary goal is to help the organization strike the perfect balance between user experience and security, enabling internal employees to work efficiently without compromising security.
To achieve this, you will be responsible for overseeing and enhancing our endpoint management platforms, focusing on implementing, maintaining, and optimizing solutions that streamline device provisioning, configuration, security, and compliance.
While you will provide some support-related assistance, your core responsibilities will center on automation, policy enforcement, monitoring, and improving device management processes. Additionally, you will work closely with compliance teams to ensure alignment with security policies and regulatory requirements.
Reports To
IT End User Services Manager
Who You Are
- 3+ years of experience in Endpoint Management, IT Operations, or a related field.
- Fluent in English, with excellent verbal and written communication skills.
- Highly organized, with strong time management and prioritization skills.
- Adept at handling urgent and high-pressure customer support incidents, ensuring efficient troubleshooting and maintaining open, concise communication.
- Extensive hands-on experience with MDM/UEM solutions, particularly Kandji, Endpoint Central, and Intune.
- Strong expertise in macOS and Windows configuration, deployment, and troubleshooting.
- Proven experience with patch management.
- Skilled in device hardening following industry standards such as CIS benchmarks.
- Solid scripting skills in Bash, Python, PowerShell, or Perl, with a strong automation-mindset.
- Proficient in troubleshooting software and hardware issues, with a strong problem-solving mindset.
- Familiarity with IT service desk platforms (e.g. Jira) and remote desktop support.
Nice to Have
- Experience working with Identity Providers (e.g., Okta).
- Knowledge of Application Whitelisting tools and security best practices.
- Experience with serverless cloud services, such as AWS Lambda.
What You Will Do
- Manage and optimize endpoint management solutions.
- Automate device provisioning, patch management, and software deployments.
- Implement and enforce endpoint security policies.
- Monitor and maintain endpoint health, ensuring compliance with company policies.
- Analyze data to improve device performance and resolve endpoint issues.
- Assist with support-related tasks as needed, but with a primary focus on endpoint management.
- Maintain and improve technical documentation in Confluence.
- Enhance efficiency through automation, scripting, and process improvements.
- Work on Endpoint Management and related tech support (70% - 30% time ratio).
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
#LI-Remote
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
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Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges
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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
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Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
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