IT Support Administrator

We're seeking an experienced IT Support Administrator to provide advanced technical support and systems administration in a fully remote environment. This role serves as the technical liaison between internal users and our Managed Service Provider (MSP), ensuring complex issues are resolved efficiently. The ideal candidate brings deep technical expertise, strong communication skills, and a proactive approach to supporting users and IT operations.

Key Responsibilities 

• Serve as the primary technical escalation point for Level 1 and Level 2 support issues from the MSP or internal users
• Work closely with the MSP to coordinate troubleshooting, incident response, and service improvements
• Provision and configure user accounts, devices, and applications across Google Workspace, Microsoft 365, and Okta
• Manage device provisioning and imaging for Mac and Windows endpoints
• Maintain endpoint compliance using security and device management tools (e.g., CrowdStrike, Intune, Kandji)
• Oversee access management, ensuring timely onboarding and offboarding in coordination with HR and the MSP
• Support identity and access management integrations (SSO, MFA, and role-based permissions)
• Administer core collaboration tools including Slack, Zoom, and Google Workspace
• Monitor ticket queues for recurring issues and assist with root cause analysis and documentation
• Participate in service improvement initiatives, knowledge base development, and process optimization
• Support minor infrastructure and network tasks under the direction of IT leadership

Required Qualifications and Key Competencies

• 5+ years of IT support experience, including Level 3 or senior support responsibilities
• Proven experience working with and coordinating tasks through an MSP or external IT partner
• Strong technical proficiency in:
• Google Workspace and/or Microsoft 365 administration
• Okta or other identity management platforms
• Endpoint provisioning and MDM solutions (e.g., Intune, Kandji, Jamf)
• Solid understanding of network fundamentals, security protocols, and endpoint compliance
• Excellent communication skills and ability to explain technical concepts clearly to non-technical stakeholders
• Self-motivated with the ability to work independently and manage multiple priorities in a remote environment

Preferred Skills  

• Software license management and optimization (e.g., tracking SaaS subscriptions, managing renewals, and ensuring compliance)
• Experience with IT ticketing and documentation tools (e.g., Jira, Freshservice, Zendesk)
• Strong organizational skills with attention to process, detail, and documentation
• Familiarity with security tools such as CrowdStrike or similar endpoint protection platforms
• Experience supporting both Mac and Windows environments
• Background in process improvement and knowledge base development

Company Culture & Perks

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 
• 9 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly.
• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees 
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

• $125,000-$150,000
• Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!